TM1 Forum

My colleague has just uninstalled 9.5.2 and installed 10.1 on his local machine, for which he has admin rights. Now when he tries to open the add-in he gets this error:
Any ideas? I figure it relates to trying to load the dlls, so I tried updating the Path variable (it seems 10.1 doesn't update this automatically and the install location has moved from previous versions) but that didn't help.

Martin Ryan wrote:My colleague has just uninstalled 9.5.2 and installed 10.1 on his local machine, for which he has admin rights. Now when he tries to open the add-in he gets this error:

Any ideas? I figure it relates to trying to load the dlls, so I tried updating the Path variable (it seems 10.1 doesn't update this automatically

Unlike programs which cost a fraction of the amount that TM1 does, but I made this point rather bluntly to IBM in the past. But then, they can automatically update older versions, too...

Martin Ryan wrote: and the install location has moved from previous versions) but that didn't help.

I smell an .exd file issue again. Try cleaning out those and see whether that helps.

I had an issue that looks like it might have a similar cause.

Google took me to the IBM website where it said that Excel 2010 64-bit is NOT supported by the add-in. It advised that I should remove that and install the 32-bit version.

Kinda funny for a 64-bit application! Heck, CX is 64-bit only, so I reckon there will be a lot of frustrated users with 64-bit MS Office who are unable to run Xcelerator!

Sorry, for some reason I am unable to find the link to the IBM docs, but this happened a couple of days ago, so my memory is fresh on the issue.

Agree that CE only supports 32 bit Office 2010 http://www-01.ibm.com/support/docview.w ... wg27024128

But I believe this issue is related to a windows update http://www-01.ibm.com/support/docview.w ... RXT&mync=R

Try removing the 10.1 client completely installing Microsoft Visual C++ 2005 Redistributable (I needed the SP1 version)
http://www.microsoft.com/en-us/download ... px?id=5638

Then reinstall the 10.1 client

No such luck on any of those options. I guess he'll just have to use Citrix like everyone else. Thanks for the suggestions guys.

Martin

Martin Ryan wrote:No such luck on any of those options. I guess he'll just have to use Citrix like everyone else. Thanks for the suggestions guys.

Did you also see this recent thread? (Well, the later posts are recent and so is the IBM link.)

Or what about Office 2010 SP1 as per this http://www-01.ibm.com/support/docview.w ... wg21438688?