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Server 9.1 SP3 U1 - Memory Exception

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Server 9.1 SP3 U1 - Memory Exception

Posted: Mon Jun 09, 2008 9:49 am
by Martin Erlmoser
Hi all,
anyone expirienced similar Memory Exception Problems in the TM1 Version 9.1 SP3 U1 ?
Today i encountered this problem twice - on two completely different TM1 Server running on different Hosts and different Adminservers on the same TM1Version.
The problem causes a serverhang and at the moment i don't know whats the reason for the problem..
While the server hangs we can't connect to the TM1Server with e.g. Architect (Cube Viewer: Out of Memory message) but connecting and logging in with tm1top works. (canceling the running threads don't work of course..)
important: both tm1 server had enough memory free AND didn't reach the 32bit limit. (server1 used around 1100Mb, server2 1500Mb
Server Os: Windows 2003 SP2 32bit

Code: Select all

44344   ERROR   2008-06-09 09:09:13,008   TM1.Cube   Used cube does not have any user information.  Used Cube: }ElementAttributes_companies_IHS, User Cube: 5
44344   ERROR   2008-06-09 09:09:13,024   TM1.Cube   Used cube does not have any user information.  Used Cube: }ElementAttributes_companies_IHS, User Cube: 1
44344   ERROR   2008-06-09 09:09:13,024   TM1.Cube   Used cube does not have any user information.  Used Cube: }ElementAttributes_companies_IHS, User Cube: 5
44344   ERROR   2008-06-09 09:09:13,133   TM1.Server.Memory   BIGAllocBlock - alloc (size = 150110) failed: Not enough storage is available to process this command.
44344   WARN   2008-06-09 09:09:22,133   TM1.Server.Memory   al_Alloc() outOfMemory Exception <<< MEMORY_ALMOST_FATAL_LEVEL >>> - threadID "44344" -  apifunc# "237"
44344   ERROR   2008-06-09 09:09:22,133   TM1.API   Request denied.  Insufficient memory.
44344   ERROR   2008-06-09 09:09:22,149   TM1.API   Request denied.  Insufficient memory.
44344   ERROR   2008-06-09 09:09:22,336   TM1.API   Request denied.  Insufficient memory.
44344   ERROR   2008-06-09 09:09:22,336   TM1.API   Request denied.  Insufficient memory.
44344   ERROR   2008-06-09 09:09:22,336   TM1.API   Request denied.  Insufficient memory.

Re: Server 9.1 SP3 U1 - Memory Exception

Posted: Tue Jun 10, 2008 1:10 pm
by jim wood
Have just added a post about 9.1 SP3 issues. I'm not sure we are experiencing the same erro but it does sound spookily similar. When our error occurs the server becomes unavailable, a core dump occurs but Unix still thinks the service is running. It's very bizzare. Here's the thing, we also have memory available. That's why I think it might be similar,

Jim.

Re: Server 9.1 SP3 U1 - Memory Exception

Posted: Thu Jun 12, 2008 7:44 am
by rossi
Sounds like 9.1 SP3 U1 is going to cause more issues than resolve them

Do not think we will move there very quick

Paolo

Re: Server 9.1 SP3 U1 - Memory Exception

Posted: Fri Jun 13, 2008 10:47 am
by Martin Erlmoser
today in the morning
on a different server (i call him server3 ) which is installed on the same machine as server1

memory exception !
one servercrash in the morning .. one server hang or freeze 50 minutes later..

Code: Select all

1452   WARN   2008-06-13 08:13:46,575   TM1.Server.Memory   al_Alloc() outOfMemory Exception <<< MEMORY_TEMP_POOL_EXCEEDED >>> - threadID "1452" -  apifunc# "166" - pool# "0" - poolsize "256.000000"
1452   ERROR   2008-06-13 08:16:43,478   TM1.Server.Memory   CommonAlloc - alloc (size = 131072) failed: Not enough storage is available to process this command.
2520   ERROR   2008-06-13 08:16:51,494   TM1.API   Request denied.  Insufficient memory.
1452   WARN   2008-06-13 08:16:52,478   TM1.Server.Memory   CommonAlloc() outOfMemory Exception <<< MEMORY_ALMOST_FATAL_LEVEL >>> - threadID "1452" -  apifunc# "166"
1452   ERROR   2008-06-13 08:16:52,494   TM1.Server.Memory   CommonAlloc - alloc (size = 131072) failed: Not enough storage is available to process this command.

1452   WARN   2008-06-13 08:16:52,494   TM1.Server.Memory   CommonAlloc() outOfMemory Exception <<< MEMORY_ALMOST_FATAL_LEVEL >>> - threadID "1452" -  apifunc# "166"
1452   WARN   2008-06-13 08:16:52,494   TM1.Server.Memory   al_OpenPool() outOfMemory Exception <<< MEMORY_FATAL_LEVEL >>> - threadID "1452" -  apifunc# "166" - pool# "56"
1452   ERROR   2008-06-13 08:16:52,494   TM1.Server   TM1 Server Abort: System Out Of Memory.
2520   ERROR   2008-06-13 08:16:52,494   TM1.API   Request denied.  Insufficient memory.
1452   INFO   2008-06-13 08:16:52,494   TM1.Server   Closing...
2772   INFO   2008-06-13 08:18:35,102   TM1.Server   TM1 Server is ready
2772   INFO   2008-06-13 08:18:35,102   TM1.Server   Notifying the Admin server
5484   WARN   2008-06-13 08:38:18,228   TM1.Server.Memory   al_Alloc() outOfMemory Exception <<< MEMORY_TEMP_POOL_EXCEEDED >>> - threadID "5484" -  apifunc# "166" - pool# "0" - poolsize "256.000000"
5484   ERROR   2008-06-13 08:55:58,933   TM1.Server.Memory   BIGAllocBlock - alloc (size = 150110) failed: Not enough storage is available to process this command.


4256   ERROR   2008-06-13 08:55:59,058   TM1.Server.Memory   CommonAlloc - alloc (size = 131072) failed: Not enough storage is available to process this command.


4256   WARN   2008-06-13 08:55:59,058   TM1.Server.Memory   CommonAlloc() outOfMemory Exception <<< MEMORY_ALMOST_FATAL_LEVEL >>> - threadID "4256" -  apifunc# "121"
6124   ERROR   2008-06-13 08:56:01,167   TM1.API   Request denied.  Insufficient memory.
5484   WARN   2008-06-13 08:56:07,933   TM1.Server.Memory   al_Alloc() outOfMemory Exception <<< MEMORY_ALMOST_FATAL_LEVEL >>> - threadID "5484" -  apifunc# "166"
5904   ERROR   2008-06-13 08:56:15,151   TM1.Server.Memory   BIGAllocBlock - alloc (size = 150110) failed: Not enough storage is available to process this command.


5904   WARN   2008-06-13 08:56:15,151   TM1.Server.Memory   al_Alloc() outOfMemory Exception <<< MEMORY_ALMOST_FATAL_LEVEL >>> - threadID "5904" -  apifunc# "0"
6124   ERROR   2008-06-13 08:56:15,807   TM1.API   Request denied.  Insufficient memory.
1208   ERROR   2008-06-13 09:12:44,389   TM1.API   Request denied.  Insufficient memory.

 -- here i killed the tm1sd process because the server didn't respond..

Re: Server 9.1 SP3 U1 - Memory Exception

Posted: Fri Jun 13, 2008 11:24 am
by jim wood
The problems we have had have caused a memory dump to the hard drive. We are working on getting what we need out of the dump and we are passing this on to Cognos Support. I suggest you try something similar. Even refernce our problem if you like. The more customers that experience the same issue, the more the chance of it being fixed quickly,

Jim.

Re: Server 9.1 SP3 U1 - Memory Exception

Posted: Mon Jun 16, 2008 10:44 am
by jim wood
Does your crash create a memory core dump in the data directory? Have you raised this issue with Cognos support? If not could you raise the issue? If you have raised it, could you let Keith Faulkner at Cognos UK know the details.

If you haven't raised the issue but you have core dump could you PM me so I can try to move this forward. I am trying to find out if we are hitting the issue,

Jim.

Re: Server 9.1 SP3 U1 - Memory Exception

Posted: Thu Aug 07, 2008 11:32 pm
by Armand Mizan
Hi All

I am also experiencing similar problems.We have a 64 bit server -128gb of ram.
Screen dump of Warning message
Screen dump of Warning message
Memory Error.jpg (354.3 KiB) Viewed 9596 times
Any comments or ideas?

Cheers

Armand

Re: Server 9.1 SP3 U1 - Memory Exception

Posted: Tue Aug 26, 2008 10:10 am
by jim wood
The issue we encountered was a compiler issue that is fixed in U2,

Jim.
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