Session Time Out

Post Reply
appleglaze28
Regular Participant
Posts: 269
Joined: Tue Apr 21, 2009 3:43 am
OLAP Product: Cognos TM1, Planning
Version: 9.1 SP3 9.4 MR1 FP1 9.5
Excel Version: 2003

Session Time Out

Post by appleglaze28 »

I know this might be a stupid question...but what are the other reason that TM1 Web Session Time Out...check the Web Config on TM1 Web set it for 10 hours and it still times out. Had the admin check any Server related configuration and he said he adjusted the time out session. What are the items I should take into consideration for the session time out.
Alan Kirk
Site Admin
Posts: 6667
Joined: Sun May 11, 2008 2:30 am
OLAP Product: TM1
Version: PA2.0.9.18 Classic NO PAW!
Excel Version: 2013 and Office 365
Location: Sydney, Australia
Contact:

Re: Session Time Out

Post by Alan Kirk »

appleglaze28 wrote:I know this might be a stupid question...but what are the other reason that TM1 Web Session Time Out...check the Web Config on TM1 Web set it for 10 hours and it still times out. Had the admin check any Server related configuration and he said he adjusted the time out session. What are the items I should take into consideration for the session time out.
Since you haven't specified which Admin of which server (the web server box? the TM1 server service?) one place I'd be looking is the IdleConnectionTimeOutSeconds parameter of the tm1s.cfg file.
"To them, equipment failure is terrifying. To me, it’s 'Tuesday.' "
-----------
Before posting, please check the documentation, the FAQ, the Search function and FOR THE LOVE OF GLUB the Request Guidelines.
moby91
MVP
Posts: 229
Joined: Fri Mar 11, 2011 2:18 pm
OLAP Product: TM1
Version: 9.5.1
Excel Version: 2003 2007

Re: Session Time Out

Post by moby91 »

How to you specify the TM1 Web Server in your URL ?

By IP Address ? For instance "http://10.110.10.186/TM1Web" ?
By hostname ? For instance "http://tm1webserver/TM1Web" ?
Fy FQDN (Fully Qualified Domain Name) ? For instance "http://tm1webserver.us.domain.com/TM1Web" ?

If you are using either hostname or FQDN, does your hostname have an underscore ? For instance "http://tm1web_server/TM1Web" ?



If so, check the IBM Technote 1458105 ->

https://www-304.ibm.com/support/docview ... wg21458105
Unable to successfully log in to TM1Web: Session timed out. Please login again...

Problem(Abstract)
Whenever a user logs into TM1Web the session immediately (falsely) times out.

Cause
The web server has an underscore in the machine name.
Post Reply