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Could not log on to any of the available servers with available credentials over internet

Posted: Mon Oct 14, 2019 2:36 pm
by tiagoblauth
Hi friends, :)

I have problems accessing pmpsvc over the internet.
Within the local network, everything works: tm1web, pmpsvc, architect, modeler, perspectives.

http://{ip_address}:9510/tm1web -> works, I can access views, cubes
http://{ip_address}:9510/pmpsvc -> Could not log on to any of the available servers with available credentials :o

tm1s.cfg parameters
IntegratedSecurityMode=1

I did open the following ports:
9500 - main port
5495 - TM1 Admin Host
5498 - TM1 SSL server​
93000 Dispatcher

Am I missing ports? Any tips?
Thanks in advance.

Re: Could not log on to any of the available servers with available credentials over internet

Posted: Tue Oct 15, 2019 10:53 am
by jim wood
You need to check with your IT department. The security credentials (hand shakes etc) tend to be more aggressive for outside access. Is the server even available to the web? Most servers I work with have no net access,

Jim.

Re: Could not log on to any of the available servers with available credentials over internet

Posted: Tue Oct 15, 2019 11:51 am
by tiagoblauth
Hi Jim, many thanks for your answer.

I can access http://{ip_address}:9510/tm1web from external access.
Is it just pmpsvc that is not working from external access.

Re: Could not log on to any of the available servers with available credentials over internet

Posted: Wed Oct 16, 2019 10:58 am
by jim wood
tiagoblauth wrote: ↑Tue Oct 15, 2019 11:51 am Hi Jim, many thanks for your answer.

I can access http://{ip_address}:9510/tm1web from external access.
Is it just pmpsvc that is not working from external access.
It may be a script that's being blocked? This may be one for IBM. Support will have a better idea of how to log such things.