TM1 Web does not work.

[snoopmami]

Hi, I really got stuck TM1 web. Could you please help... ?

TM1 Server 10.2.2 64 bit was installed into Windows Server 2003 and TM1 Client 10.2.2 was installed into separate client PC (Windows 7).
And started "TM1 Application Server", "TM1 Admin Server", "TM1 Server instances" in Windows Server. (I did not change TM1 application server component properties. ).

http://localhost:9510/ or http://tm1_servername:9510/ does not work on TM1 server and client PC. It shows 5 squares.

ERROR LOG: I can see following errors. At C:\Program Files\ibm\cognos\tm1_64\logs\stderr_20140604.log
Jun 04, 2014 7:55:57 PM org.apache.catalina.core.AprLifecycleListener init
INFO: The APR based Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.pat

However, file size of tm1web.log (C:\Program Files\ibm\cognos\tm1_64\webapps\tm1web\WEB-INF\logs) is 0.

It seems tomcat is not working on the TM1 server.
Do you have any idea to solve this issue?


P.S I could confirm that tomcat is running on task bar.

[jim wood]

Have you gone in to cognos configuration and saved the configuration and started the services? I know guys have posted similair issues before and saving the configuration makes sure everything is fully deployed,

Jim.

[snoopmami]

Dear Jim,
Thank you for reply.
We do not need to install BI.
I thought below setup is for BI.
http://www-01.ibm.com/support/knowledge ... urity.html

What configuration do I require for TM1 web?

[jim wood]

Please go through the 10.2 install guide. TM1 got Cognos configuration with version 10. Full details of it are in the install guide,

Jim.

[snoopmami]

Dear Jim,
I did following things as per the installation guide. Still the web site, http://localhost:9510 nor http://localhost:9510/tm1web nor http://localhost:9510/pmpsvc shows squares only.
What steps do I miss??


***************************************************************************
Update : C:\Program Files\ibm\cognos\tm1_64\webapps\tm1web\WEB-INF\configuration\tm1web_config.xml
* SERVERNAME = actual hostname.

<add key="AdminHostName" value="SERVERNAME" />
<!-- If set, the client will try to use this port instead of the default Admin Host port. -->
<add key="AdminHostPort" value="9510" />
<add key="TM1ServerName" value="SERVERNAME" />

In Internet Explorer, select:

Tools > Internet Options > Security > Custom level...

Allow websites to open windows without address bars or status bars.--> I could not find this. My IE is 8.
Allow script-initiated windows without size or position constraints.

Adding Cognos TM1 Web as a trusted site in Internet Explorer
Procedure
1) Open Microsoft Internet Explorer.
2) Click Tools >Internet Options.
3) The Internet Options dialog opens.
4) Click the Security tab.
5) Click Trusted Sites and then click the Sites button.
6) Enter the URL of the Cognos TM1 Web server (http://AUSSYDTM002/) in the Add this Web site to the zone box.
7) Click Add.
8) Close the Trusted Sites dialog box.
9) On the Security tab of the Internet Options dialog, click Trusted sites and then click the Custom Level button.
10) The Security Settings - Trusted Sites Zone dialog opens.
11) Locate the settings for Downloads and click Enable for the Automatic prompting for file downloads option.
12) Click OK.


In the Cognos Configuration Explorer panel, expand the Local Configuration > Environment node, right-click TM1 Application Server and select Start.

Regards,
snoopmami

[jim wood]

When you went in to Cognos configuration did you save before exit? That triggers any deployment that hadn't occured up to that point? By now it might be to late and you may need to look at a re-install, unless one of the other guys had seen your error before and knows of another fix,

Jim.

[Jodha]

Try to stop and start Application server/Admin server from Cognos Configuration . I think you are using windows services directly to stop and start.

As Jim suggested i would go with unistall present set up and do a fresh install and save cognos configuration. Many times it worked for me

[snoopmami]

Reinstalled TM1 10.2.2 and start Local Configuration ( I did not change any configuration.. I'm happy to use default. http://localhost:9510). Now TM1 Application Server, TM1 Admin Server, TM1 Servers are started.
File -> Save.

Now tm1s.cfg has followings.
[TM1S]
ServerLogging=F
SecurityPackageName=Kerberos
IntegratedSecurityMode=1
ServicePrincipalName=tm1sd/ADMINHOST
ServerName=tm1_dev_v10
DataBaseDirectory=C:\TM1\PROD_Data
LoggingDirectory="C:\Program Files\Cognos\TM1\Custom\TM1Data\TM1 LOGS"
AllowSeparateNandCRules = T
AdminHost=ADMINHOST
PortNumber=15501
Language=ENG
SaveTime=
DownTime=
MaximumLoginAttempts=6
MaximumViewSize=1000
ReceiveProgressResponseTimeoutSecs=20
AuditLogOn=T
AuditLogUpdateInterval=60
AuditLogMaxFileSize=10MB
MaximumCubeLoadThreads=7
UseSQLFetch=T
IdleConnectionTimeOutSeconds=1800

#new 10.2.2 settings
MTQ=4
ServerCAMURI=http://ADMINHOST:9300/p2pd/servlet/dispatch
ClientCAMURI=http://ADMINHOST/ibmcognos/cgi-bin/cognosisapi.dll
ClientPingCAMPassport=900
CAMPortalVariableFile=portal\variables_TM1.xml
DistributedPlanningOutputDir=.\tunit
ForceReevaluationOfFeedersForFedCellsOnDataChange=T
AllowSeparateNandCRules=T



Then update : C:\Program Files\ibm\cognos\tm1_64\webapps\tm1web\WEB-INF\configuration\tm1web_config.xml

<add key="AdminHostName" value="ADMINHOSTNAME" />
<!-- If set, the client will try to use this port instead of the default Admin Host port. -->
<add key="AdminHostPort" value="15501" />  should I put 9510 or Admin host port 15501?
<add key="TM1ServerName" value="tm1_dev_v10" />

Stop & start TM1 Application Server from IBM Cognos Configration.
File -> Save.

I would like to use tomcat which is in the TM1 10.2.2 software.
In that case, do I need to do other steps like Actions -> Build Application File from IBM Cognos Configuration?

[snoopmami]

I got following error at stderr_yyyymmdd.log

Jun 12, 2014 9:13:28 PM org.apache.catalina.core.StandardService start
SEVERE: Failed to start connector [Connector[HTTP/1.1-9510]]
LifecycleException: service.getName(): "Catalina"; Protocol handler start failed: java.net.BindException: Address already in use: JVM_Bind <null>:9510

Any idea?

[snoopmami]

9510 port was used for another process, so I configured with port 9511 and stop-> start TM1 Application Server and File -> Save and tm1web worked now with http://localhost:9511/tm1web

Thank you very much everyone!!.

[snoopmami]

Please let me know one thing...

On C:\Program Files\ibm\cognos\tm1_64\webapps\tm1web\WEB-INF\configuration\tm1web_config.xml

Should I put 9511 for AdminHostPort or 15501? (tm1_dev_v10's port is 15501).

<add key="AdminHostName" value="ADMINHOSTNAME" />
<!-- If set, the client will try to use this port instead of the default Admin Host port. -->
<add key="AdminHostPort" value="15501" />  should I put 9510 or Admin host port 15501?
<add key="TM1ServerName" value="tm1_dev_v10" />