TM1 Web does not show any TM1 Service

[pb26]

ADMIN pb26 - Please do not double post, I've deleted your other post on an old thread.

I’ve a problem about TM1 Web .It does not display any TM1 service but available both Architect and Perspective. Any suggestion pleases advice.

• TM1 version 10.2.2 64 bit Fix pack 7
• WINDOW server 2016

[jim wood]

Have you set the admin host in web?

[Elessar]

Which link are you using? "localhost:port/tm1web" or "FQDN:port/tm1web"?

[pb26]

Have you set the admin host in web?

Thank you for advice. Yes I had set Admin Host name, IP or blank values but it does not show any service yet. However I can solve this case as below

1. Uninstall and Install again
2. Update SSL in ..\bin64\ssl and \bin\ssl
3. DONOT update SSL in webapps\pmpsvc\WEB-INF\bin64 --> I think this step because in another server I does not update.
4. Update Fix pack
5. Any configuration values is default

[pb26]

Which link are you using? "localhost:port/tm1web" or "FQDN:port/tm1web"?

Thank you for advice. Both localhost and IP/Server Name values but it does not show any service
However I can solve this case as below
1. Uninstall and Install again
2. Update SSL in ..\bin64\ssl and \bin\ssl
3. DONOT update SSL in webapps\pmpsvc\WEB-INF\bin64 --> I think this step because in another server I does not updated.
4. Update Fix pack
5. Any configuration values is default

[gtonkin]

I had to update the Java Keystore and make changes to the PMPSVC batch file too when I patched 10.2.2 FP4 previously.
Check on the forum or IBM for the process document, my batch file had the below which may give you some things to check:

Code: Select all

@echo off
set TM1_INSTALL_DIR=C:\Program Files\ibm\cognos\tm1_64
set SSL_Cert_Path=.\NewSSLCerts 20160617
@echo Update Java keystore
cd "%TM1_INSTALL_DIR%\bin64\jre\7.0\bin"
keytool -delete -alias applixca -keystore ..\lib\security\cacerts -storepass changeit
keytool -keystore ..\lib\security\cacerts -alias applixca -import -file "%TM1_INSTALL_DIR%\bin64\ssl\applixca.der" -storepass changeit -noprompt
@echo.
@echo Check that the certificate was added successfully - if not may need to run again or manually
pause

@echo Update NGTM1API and related files
copy /Y "%TM1_INSTALL_DIR%\webapps\pmpsvc\WEB-INF\bin64\NGTM1*.*" "%TM1_INSTALL_DIR%\bin64"

@echo Update the PMPSVC batch file and reinstall service
copy /Y "%SSL_Cert_Path%\service_pmpsvc.bat" "%TM1_INSTALL_DIR%\bin64"
cd "%TM1_INSTALL_DIR%\bin64"

cmd /K call service_pmpsvc uninstall
cmd /K call service_pmpsvc install

[pb26]

Thanks for advice

I had to update the Java Keystore and make changes to the PMPSVC batch file too when I patched 10.2.2 FP4 previously.
Check on the forum or IBM for the process document, my batch file had the below which may give you some things to check:

Code: Select all

@echo off
set TM1_INSTALL_DIR=C:\Program Files\ibm\cognos\tm1_64
set SSL_Cert_Path=.\NewSSLCerts 20160617
@echo Update Java keystore
cd "%TM1_INSTALL_DIR%\bin64\jre\7.0\bin"
keytool -delete -alias applixca -keystore ..\lib\security\cacerts -storepass changeit
keytool -keystore ..\lib\security\cacerts -alias applixca -import -file "%TM1_INSTALL_DIR%\bin64\ssl\applixca.der" -storepass changeit -noprompt
@echo.
@echo Check that the certificate was added successfully - if not may need to run again or manually
pause

@echo Update NGTM1API and related files
copy /Y "%TM1_INSTALL_DIR%\webapps\pmpsvc\WEB-INF\bin64\NGTM1*.*" "%TM1_INSTALL_DIR%\bin64"

@echo Update the PMPSVC batch file and reinstall service
copy /Y "%SSL_Cert_Path%\service_pmpsvc.bat" "%TM1_INSTALL_DIR%\bin64"
cd "%TM1_INSTALL_DIR%\bin64"

cmd /K call service_pmpsvc uninstall
cmd /K call service_pmpsvc install