Server Crash Error Messages

[jim wood]

Guys,

One of servers crashed today and we got the following error messages in the day before it went down:

55 ERROR 2009-06-16 08:49:46,015 TM1.Blob StringRead - Read failed: 1

15 WARN 2009-06-15 06:11:28,088 TM1.Server TM1ServerImpl::FileSave could not reacquire lock on object with index 0x40000003
15 WARN 2009-06-15 06:11:28,088 TM1.Server TM1ServerImpl::FileSave could not reacquire lock on object with index 0x40000004
15 WARN 2009-06-15 06:11:28,088 TM1.Server TM1ServerImpl::FileSave could not reacquire lock on object with index 0x40000005
15 WARN 2009-06-15 06:11:28,088 TM1.Server TM1ServerImpl::FileSave could not reacquire lock on object with index 0x40000006
15 WARN 2009-06-15 06:11:28,088 TM1.Server TM1ServerImpl::FileSave could not reacquire lock on object with index 0x40000007
15 WARN 2009-06-15 06:11:28,088 TM1.Server TM1ServerImpl::FileSave could not reacquire lock on object with index 0x40000008
15 ERROR 2009-06-15 06:11:28,094 TM1.Process Process "00 save data": Execution was aborted. Error file: <tm1processerror_20090615061128_00 save data.log>

Any ideas?????

Server: Fujitsu Solaris 10
Software Version 9.1 SP3 U2

It crashed while I was trying to complete a data export,

Jim.

[Steve Vincent]

Most messages on Windows are next to useless, but some of the Unix stuff looks almost helpful, like it might be trying to save stuff and couldn't. I assume you have plenty of disk space?

[Martin Ryan]

Any chance of a conflict with anti virus software? Perhaps this software was kicking off as you happened to trying to write to the cubes?

[jim wood]

Thanks for the replys guys. There was plenty of disk space on the allocated mount. As for virus software I'm not sure. We share our box with a piece of software called debt manager. It may have something to do with that. I will investigate further........

[Martin Erlmoser]

if you do the export again i think it won't crash, right?

[jim wood]

I did do the export again but slightly differently:

1) I cleared some historic data out of a cube to make sure that enough memory was available.
2) I mad my dimension selections more compact. (Even though ignore consolidations was ticked I removed them all manually anyway)

Due to both of the above I guess it's diffcult to say that I was not able to replicate. I kind of guess it means I was able to work my way around it,

Jim.

[paulsimon]

Jim

We get those all the time. What version are you on - 9.1 by any chance? Apparently it is a bug when TM1 is saving data to disk. Cognos say that the save data is still working, but it is producing spurious messages. Personally I am not convinced, as I have had too many cases of things that I could have sworn I had saved, when then don't seem to have changed after the nightly restart of the TM1 service.

This is apparently cured in 9.4.

Regards

Paul

[jim wood]

Sounds about right. Cheers Paul,

Jim.