Cannot access the Operations Console

[Alex]

Hi there,

I tried to get the Operations Console running (TM1 10.2.2) but weren't able to log in.

I configured the OpsConsole with my admin host and Server. When I call the URL

http://localhost:9510/pmhub/pm/opsconsole

I am requested to select a Namespace and to input user name and password. Namespace are all TM1-servers running on the specified admin host.

If I put in my credentials (admin user) I get the error message:

"You have not been granted Access to Operations Console. Please contact your System Administrator."

What is missing???

Greetings,
Alex

[RJ!]

Log in as "Admin"?

[dan.kelleher]

We are still strugging to get this to work with custom CAM authentication, however the attached provided by IBM may be of use to you.

Have you specified a group in the OpsConfig.xml you are using to control access? I am assuming this can just be the ADMIN group, although it might be worth trying a separate group if it doesn't work. Make sure your user is a member of the specified group.

Dan

[Alex]

I am only asked for Namespace, User Name and Password see attached screenshot.

I have created a Group "Monitor" and assigned my user to it but it still doesn't work, same message as above.

[gtonkin]

Had the same error and resolved as follows:
Test from another machine on the same network, no connection to pmhub at all - figured it was firewalled.
Turned Private firewall off with no effect
Checked the network adapter and saw it showed "Public network" under "View your active networks"-Root cause found

Went into Powershell and did the following:

Code: Select all

Get-NetConnectionProfile

Made a note of the index number

Ran the following:

Code: Select all

Set-NetConnectionProfile -InterfaceIndex <indexnumber> -NetworkCategory Private

Change <indexnumber> to number from 1st step

Checked that the inbound rule for tomcat6.exe / port 9510 was in effect.

Logged in again and all seems fine.

[member]

Hello,

I have no problem connecting to the Operations Console (TM1 10.2.0) but not able to connect to Application server SDATA. I use these parameters in attachment, changed port to 9510 - no success. Can anyone help?

Thanks

[declanr]

Hello,

I have no problem connecting to the Operations Console (TM1 10.2.0) but not able to connect to Application server SDATA. I use these parameters in attachment, changed port to 9510 - no success. Can anyone help?

Thanks

This will be your SSL settings again; quickest way to check would be temporarily disabling the SSL requirement on pmpsvc then checking this again. If it works you then reinstate SSL and set up all the required certs.

[member]

Hello,

I have no problem connecting to the Operations Console (TM1 10.2.0) but not able to connect to Application server SDATA. I use these parameters in attachment, changed port to 9510 - no success. Can anyone help?

Thanks

This will be your SSL settings again; quickest way to check would be temporarily disabling the SSL requirement on pmpsvc then checking this again. If it works you then reinstate SSL and set up all the required certs.

Thanks declanr,

I have disabled SSL in TM1s.cfg file - but nothing has changed. Should I do it somewhere else?

[declanr]

The tm1s.cfg file is for a tm1 server; you are talking about wanting to monitor the application server which is a different thing.

To turn off SSL for pmpsvc you can do it using the standard apache style configs.

Make sure the app service is not running:
CMD line "net stop pmpsvc"

In the bin64 folder open service_pmpsvc.bat using notepad or a similar editor.
There will be a line that starts with JMP_options; turn the part that says SSL=true to say false.

Back in CMD line:
"Service_pmpsvc.bat uninstall"
"Service_...... install"

Then restart it and SSL should be off. Probably not recommended to keep it this way but it allows you to confirm that is your problem.

[member]

The tm1s.cfg file is for a tm1 server; you are talking about wanting to monitor the application server which is a different thing.

To turn off SSL for pmpsvc you can do it using the standard apache style configs.

Make sure the app service is not running:
CMD line "net stop pmpsvc"

In the bin64 folder open service_pmpsvc.bat using notepad or a similar editor.
There will be a line that starts with JMP_options; turn the part that says SSL=true to say false.

Back in CMD line:
"Service_pmpsvc.bat uninstall"
"Service_...... install"

Then restart it and SSL should be off. Probably not recommended to keep it this way but it allows you to confirm that is your problem.

Thanks declanr for detailed steps.

I have done them but still the same issue - can connect but cannot get any monitoring data because have red square near the server name.

Is it possible to check if SSL is turned off now?

Regards