Cafe extension cannot be activated in Excel

[APGwynn]

Hi everyone,

So I'm running into an issue with a couple of users. We installed 32 bit Café on their machines (64-bit Windows 7, 32bit Excel 2010) and the add-in isn't listed in Excel. At the same time, we've also installed Café on 32-bit Windows 7 with everything else being the same and it worked without issues.

These are the add-ins that are listed on a successful install (32-bit OS, 32 bit excel):

IBM Cognos for Excel 2007/2010
IBM Cognos Office Reporting BI Addin
Cognos Office for Excel

These are the add-ins that are listed on a failed install (64-bit OS, 32 bit excel)

IBM Cognos Office Reporting BI Addin
Cognos Office for Excel

and the relevant DLL file that's listed for IBM Cognos for Excel 2007/2010 is in the directory but is not recognized in this instance.


Have any of you experienced and issue like this?

Thanks.

[RJ!]

Yes, I started a thread with a similar issue.

In the Add-ins screen in Excel, select "Disabled Items" from the Manage drop down box.
You should see the CAFE related item in there.

I'm not sure why it does this, I can only assume it due to a dirty uninstall of a previous instance of CAFE (Note: have not experianced this on a clean install)

[APGwynn]

Yes, I started a thread with a similar issue.

In the Add-ins screen in Excel, select "Disabled Items" from the Manage drop down box.
You should see the CAFE related item in there.

I'm not sure why it does this, I can only assume it due to a dirty uninstall of a previous instance of CAFE (Note: have not experianced this on a clean install)

Thanks for the reply.

Actually, for these folks that listing isn't even there. Despite the fact that Cafe is most definitely installed on their laptops, it's not listed in excel.