Cognos Express Adding/Editing users issue

[marcoamabili]

Hi all,
I hope u can help me with this issue I'm meeting in Cognos Express Manager v 10.1.0.
The problem is that I cannot add new cognos express users because in Add User window no available Cognos roles/groups are displayed :

adduser.GIF (160.46 KiB) Viewed 1268 times

I already have some users in manager (except Cognos Express Administrator), since I restored a cx backup from another install (same version) on my virtual machine, where I had created them.
Even with these existing users, if I try to Edit them, I get this:

edituser.GIF (147.84 KiB) Viewed 1268 times

Apart from this, security is working fine and existing users access and see what they should see in Cognos Connection. In Security in Cognos Administration, I see all groups and roles I should see (I imported a deployment from my VM environment here, too).
But I cannot add new users or edit existing ones.
Any suggestion would be greatly appreciated

Thanks
Marco

[marcoamabili]

PS : in second image, the phrase near the warning is in Italian, the translation is : An error has occurred

[marcoamabili]

Hi again,
I solved the issue by deleting/renaming duplicate groups/roles/folders I had in Cognos namespace.
IBM support confirmed that duplicate entries in cognos namespace cause problems in resolving entries when showing them in Add/Edit users.
This happens with 10.1, they say that with future release 10.2 it is fixed.

Ciao
Marco