Jessy
Posts: 38 Joined: Wed Mar 25, 2009 7:35 amOLAP Product: TM1Version: 9.4.1Excel Version: 2003
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by Jessy Wed Aug 18, 2010 4:41 am
Dear All,
I'm coming for help.
I tried to access the TM1 server on the server machine but failed. The server list is empty, although I have configured admin host and refresh available servers time and again.
BTW, I can ping through to the server machine.
Really confused.
Waiting for any comments. Thanks in advance!
Alan Kirk
Site Admin
Posts: 6647 Joined: Sun May 11, 2008 2:30 amOLAP Product: TM1Version: PA2.0.9.18 Classic NO PAW!Excel Version: 2013 and Office 365Location: Sydney, Australia
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by Alan Kirk Wed Aug 18, 2010 4:49 am
Jessy wrote: Dear All,
I'm coming for help.
I tried to access the TM1 server on the server machine but failed. The server list is empty, although I have configured admin host and refresh available servers time and again.
BTW, I can ping through to the server machine.
Really confused.
Waiting for any comments. Thanks in advance!
In your client options, are you specifying the name of the admin host by server name, or by IP address? Whichever one it is, try using the opposite one.
Martin Ryan
Site Admin
Posts: 1989 Joined: Sat May 10, 2008 9:08 amOLAP Product: TM1Version: 10.1Excel Version: 2010Location: Wellington, New Zealand
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by Martin Ryan Wed Aug 18, 2010 4:58 am
Also check the firewall on the server is allowing the admin host and the TM1 instance through.
Please do not send technical questions via private message or email. Post them in the forum where you'll probably get a faster reply, and everyone can benefit from the answers.
Jodi Ryan Family Lawyer
Jessy
Posts: 38 Joined: Wed Mar 25, 2009 7:35 amOLAP Product: TM1Version: 9.4.1Excel Version: 2003
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by Jessy Wed Aug 18, 2010 5:52 am
Martin Ryan wrote: Also check the firewall on the server is allowing the admin host and the TM1 instance through.
But other collegues in the same network are able to see the server list.
Besides, both the ports for TM1 admin server and TM1 instance are added to the exception list of windows firewall.
Alan Kirk
Site Admin
Posts: 6647 Joined: Sun May 11, 2008 2:30 amOLAP Product: TM1Version: PA2.0.9.18 Classic NO PAW!Excel Version: 2013 and Office 365Location: Sydney, Australia
Contact:
Post
by Alan Kirk Wed Aug 18, 2010 6:02 am
Jessy wrote: Martin Ryan wrote: Also check the firewall on the server is allowing the admin host and the TM1 instance through.
But other collegues in the same network are able to see the server list.
Besides, both the ports for TM1 admin server and TM1 instance are added to the exception list of windows firewall.
Makes it all the more likely that the problem is with the client-side configuration.
Gregor Koch
MVP
Posts: 263 Joined: Fri Jun 27, 2008 12:15 amOLAP Product: Cognos TM1, CXVersion: 9.0 and upExcel Version: 2007 and up
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by Gregor Koch Wed Aug 18, 2010 6:19 am
Is your client and server on the same version?
Last edited by
Gregor Koch on Wed Aug 18, 2010 6:36 am, edited 1 time in total.
Jessy
Posts: 38 Joined: Wed Mar 25, 2009 7:35 amOLAP Product: TM1Version: 9.4.1Excel Version: 2003
Post
by Jessy Wed Aug 18, 2010 6:20 am
Alan Kirk wrote: Jessy wrote: Martin Ryan wrote: Also check the firewall on the server is allowing the admin host and the TM1 instance through.
But other collegues in the same network are able to see the server list.
Besides, both the ports for TM1 admin server and TM1 instance are added to the exception list of windows firewall.
Makes it all the more likely that the problem is with the client-side configuration.
Thanks a bunch, Alan!
But any other special configurations?
Jessy
Posts: 38 Joined: Wed Mar 25, 2009 7:35 amOLAP Product: TM1Version: 9.4.1Excel Version: 2003
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by Jessy Wed Aug 18, 2010 8:10 am
Thank you all dear friends.
Problem solved.
It is caused by the antivirus
just modify the configuration or shut it down.
just modify the configuration or shut it down.