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started service not visible in Server Explorer

Posted: Wed Aug 28, 2013 1:31 am
by PStafford
Brand new user to tm1, forum

I installed tm1, intending to use on one computer (local only, no remote servers) and can view/edit the 3 built-in demo services (eg SData, Planning Sample, etc)
I "successfully" installed a new service using tm1sd.exe (pointing to imported database directories similar to the one I need to build), set the paths in the config file properly, and started it - at least according to the Win7 Services list, the tm1server.log file, and the IBM Cognos Configuration dialog box. For the latter, I had to use Edit - New Resource - and entered the path to the config file in the Value field.

But- when I open Cognos Perspectives, open the Server Explorer to select the new service, I only see the one build-in demo server that is started (SData); I tried "File:refresh available services". I still can't see the new one, even though Win Services and Cognos Configuration show it has started.

Information, questions, and things I've tried:
In the Tm1s config file, what should the AdminHost be set to (I set to my computer name)
Similarly, in the Server Explorer Options dialogue box, the AdminHost box was blank, I set it to my computer name.
I'm not sure whether to check "Use integrated login" or not.

the tm1server.log file shows all of the cubes, dimensions etc. loading, and ends with a series of "Notifying the Admin Server" messages
the same log file includes this msg: Client Message Port does not accept Tm1Top connections. Is that a problem? if so, how to correct?

any hints on where to look, things to check to be able to select the new service in Server Explorer?
System info: Win7 running on Intel 3.0 GHz i5, 8GB ram, 160 GB SSD, Excel 2007

Thanks in advance!

Re: started service not visible in Server Explorer

Posted: Wed Aug 28, 2013 9:03 am
by David Usherwood
Suggest you check the ports in TM1S.CFG - if they are they same one of the servers won't show.

Re: started service not visible in Server Explorer

Posted: Wed Aug 28, 2013 2:15 pm
by shosty
Set adminhost to "localhost"

Re: started service not visible in Server Explorer

Posted: Wed Aug 28, 2013 2:49 pm
by PStafford
thanks, folks - very fast responses! alas, not working yet...

Note- I'm not setting ClientMessagePortNumber (supposedly dynamically set and optional), yet in the tm1server log file I see:
Client Message Port does not accept Tm1Top connections.

I thought it might be more efficient to show the whole tm1s.cfg, with my questions/comments in ():

ServerLogging=F
SecurityPackageName=KERBEROS
IntegratedSecurityMode=3

UseSSL=T (does this require any other settings? I noticed in the demo tm1s.cfg, it said "When UseSSL=T, you must set several other Tm1s.cfg parameters that manage SSL implementation." what is that referring to?)

ServerName=Carlo
DataBaseDirectory="C:\TM1\Development\CRM\DB\"
LoggingDirectory="C:\TM1\Development\CRM\Logs\"
AdminHost=localhost
PortNumber=12349 (other services are 12345, 12346, 45557, so no conflict. However, some documentation says local servers should use 5000)
Language=ENG
SaveTime=
DownTime=
ProgressMessage=True
AuditLogOn=F
AuditLogMaxFileSize= 100 MB
AuditLogUpdateInterval=60
PersistentFeeders=F
AllowseparateNandcrules=T
#AllowseparateNandcrules=T
#ServerCAMURI=http://:9300/p2pd/servlet/dispatch (should these 3 things be commented out?)
#ClientCAMURI=http:///cognos8/cgi-bin/cognos.cgi
#ClientPingCAMPassport=900

Re: started service not visible in Server Explorer

Posted: Wed Aug 28, 2013 3:31 pm
by PStafford
Maybe it took a while for the server to start, but it is running now.
Thanks for your help!

Re: started service not visible in Server Explorer

Posted: Wed Aug 28, 2013 4:08 pm
by David Usherwood
Look at the time when
TM1 Server is Ready
was written to the message log. You may have had some heavy feeders firing.

Re: started service not visible in Server Explorer

Posted: Wed Sep 04, 2013 11:48 am
by kiss351523
two suggestion:

1. Start your TM1 Instance server of Carlo which was invisible, when the window show it is running, then, read the tm1server.log file's Date Modified in the conf. directory, make sure the Carlo was running;

2. modify windows Host file in the client computer, add one record with TM1 server information, IP, computer name , then refresh the Archect.

Re: started service not visible in Server Explorer

Posted: Wed Sep 04, 2013 9:20 pm
by Strickk
When starting a TM1 service, Windows services may say it is running while in reality it is still starting up. A way to see if it is still coming up is to open task manager and navigate to the processes tab. Look at the CPU usage for TM1sd.exe. If it is higher than 0, the service is still starting up. Once CPU usage goes back down to zero, you will know your service has started.

Note: There will be a separate entry on the processes tab for each TM1 server currently running, all of which have the same process name. CPU usage can be active for the other servers as well if rules are saving on that server, etc.