TM1 Forum

Dear all,

I had a trouble of installment TM1 9.5.2 on x64 windows server.

1. Start setup.exe in IBM Cognos TM1 64-bit 9.5.2 Windows(DVD) with Administrator user
2. Then choosed TM1(Install TM1 Server and Clients) in Product items
3. Then choosed Standard of Installation Type, and Install to C:\Program Files\Cognos\TM1\
4. PCname\username,password.(username is a local system account, because of server is not belongs to anny group)

When TM1's installation ended successfully, but, the TM1 Admin Server can not start, and Architect and Perspectives clients was losed? They are
could not find from C:\Program Files \Cognos\TM1\bin directory.

Evetryone who can told me why, how i to install it?

Well, to start with, the 64-bit installation package for 9.5.2 does not contain the 32-bit client binaries. That means that currently you only have the server software and no client software installed. You will have to install these separately if required.

As to the non-starting Admin Server, there are a number of possible reasons for this. Run a search on the forum and you should find plenty of suggestions how to investigate.

Also, when a Windows Service doesn't start, it'll usually log it's error in the event log.

To see what's in the log, you can use the Windows Event Viewer, which you can find by searching in the Control Panel, or right-clicking on a "My Computer" icon, selecting "Manage" from the menu and clicking on Event Viewer in the right-hand side.

Hopefully that'll give you some insight into why the AdminHost service is not starting. If you need further help, let us know what the error says and we might be able to shed some light.