TM1 Forum

Every now and then a folder is created on the C: which eats up 1.2Gb of space.

This file disapears after a short while and we get the space back.

The route is :

C:\Windows \ PCHealth \ ERRORREP \ Userdumps.

This is a HDMP file ??????????

Anyone any idea what this is ?

Regards


Lee

When the server crashes, it usually dumps a large log file to that folder. In theory Applix can take that file and work out what went wrong, in practice it's pretty useless and can be deleted straight away, unless you have a persistant problem.

Thats my experience anyway, deleted one this morning.

Thats a server setting to log various crash events / notifications, probably using Dr Watson if its a windows sever. As Dave said its pretty useless from a TM1 point of view. Applix took an error report from me ages ago and they were never able to use it to help find out why it was crashing.

Get your IT guys to check the DrWatson settings on the server (run > drwtsn32). There are various settings in there including max number of errors to keep, filedump size etc. If they do need to keep tracking crashes, they should at least switch it to the "mini" dump type to help save you space - sounds like its on full.

BigDSter wrote:When the server crashes, it usually dumps a large log file to that folder. In theory Applix can take that file and work out what went wrong, in practice it's pretty useless and can be deleted straight away, unless you have a persistant problem.

Thats my experience anyway, deleted one this morning.

They can be useful when experiencing persistent problems. We problems with crashing. We sent a dump (40gb in size) to support and a revised solaris version was released, sorting our problem.

jim wood wrote: We sent a dump (40gb in size) to support and a revised solaris version was released, sorting our problem.

lol, that would have given our IT Support guys kittens, was bad enough trying to get a 300mb zipped file uploaded to Applix

It took us weeks to get it on to their ftp site. Only one guy in our company has access to ftp and he complained about the size etc. We got there in the end. The irony is the that they only needed one section of the dump anyway!!

personally i'd have created a split archive for it, burned to DVDs then posted it...
...our FTP connection is very iffy when it comes to large files, i can't even download TM1 install files here and had to do it from home

Steve Vincent wrote:personally i'd have created a split archive for it, burned to DVDs then posted it...
...our FTP connection is very iffy when it comes to large files, i can't even download TM1 install files here and had to do it from home

Back when we were having our Great Crash Issues (TM and patents Pending, 8.2.10 and 8.2.11) I burnt them to disk. One of the guys who worked for (then) Applix lived just near our (then) office and kindly offered to pick them up.

But I have to agree with the general uselessness of them; they never cured the problem. Only moving to 8.2.12 did that.

Thanks Guys,

I have got IT on the DrWatson case.

We are moving to 9.4 in the very near future and creating a new server with lots of disk space so should not be a problem soon.

At present we have 1.25Gb of space and this error files come in at 1.2Gb so bringing the services down every now and then.

Thanks again

Lee

Check to see if IT can write a schedule to remove any log file every night. It's not that hard to do and it just may reduce the number of crashes,

Jim.