TM1 Forum

We recently upgraded our TM1 installation (TM1 Build Number: 10.1.00100.24600) and our server hardware. Things were going smoothly until a few days ago when suddenly our Perspectives started taking a really long time to open (1-3 minutes) for our users. I'm unsure of the best way to diagnose this issue so I'm hoping some of you have experienced this in the past.

We kept the same IP Addresses for our new hardware. Our Perspectives client has been updated since the server software was installed. What else should I look into?

Is your old hardware still listed in your TM1 Options > Admin Host?

Have you installed any windows updates recently?

How long have you been running 10.1.1? What other changes have occurred in your environment?

Funny, but just a few minutes after posting, my colleague found a development server is offline. It seems Perspectives is trying to find that server until it gives up and loads. Taking the server out of the options cleared up the problem for us. I'm surprised this hasn't happened to me in the years of having TM1.