TM1 Forum

Hi all,

I am running TM1 10.1 on Windows. I tried to start tm1 operations console. When I choose adminhost and move to the servername, a message 'None of the servers are contactible" appears, despite the fact that I have added certificates to JRE keystore

I have tried restarting the tomcat server, restarting application server from cognos configuration and changing opsconfig.xml, once adding that certificates

Any other thing that I miss?

Regards
Andre

i commented on an issue in this thread a while ago - are there client min/max settings in your server config?

Do you have a JAVA_HOME variable set in your environment variables? If you do, is it set to the JRE that was installed with TM1 10.1? Had this problem on a DEV box where another software had setup the JAVA_HOME variable to it's own JRE and when I added the certificates to the cognos JRE it gave me this error. You would either have to change JAVA_HOME or hack the tomcat startup to hardoce the JRE location.

I do not have client min/max settings in the tm1 configuration file. I do not have JAVA_HOME environment variable either.

I tried to re-add the certificates but got a message: certificates not imported, alias <mykey> already exists. I think the certificates has been successfully added before when I ran "keytool -import -file ... -keystore ... -storepass "changeit" as per TM1 documentation", but somehow the ops console still does not work

If I want to remove the certificates and re-add, what command should i use? I come accross a command keytool -delete -alias mydomain -keystore keystore.jks. In that case, what alias that I should use?

thanks

Never tried to remove a key so i'm not really sure. Are you able to install 10.1 server and client on a single machine and test it that way? Assuming you have done all the other stuff like adding a user / group and defining that in the web config as per the instructions then i'm not sure what else it could be. Sounds like it might be worth raising with IBM.

To use the -delete option, just use the same method that you used for -import, but miss out the -file section

Are you using a 64-bit version of TM1 on a 64-bit version of Windows ?

If so, did you to add the certificates to the bin64 folder as outlined by the IBM Technote 1585781 ?


http://www-304.ibm.com/support/docview. ... wg21585781
TM1 10 Operation Console: None of the servers are contactible

I have tried deleting the certificate and re-added it but the server is still not contactable.

I use 32 bit TM1 on 32 bit Windows Vista Business SP1. I also use the TM1 installation provided Apache Tomcat.

Regards
Andre

Hi all,

I managed to install it successfully. I think the error was because I did not run the command prompt as an administrator when adding JRE certificate

Regards
Andre

Hi,

I am not able to add the certificates in jre keystore.

The command, I am executing in cmd prompt is:-

Keytool -import -file
“C:\Program Files\ibm\cognos\tm1\bin\ssl\applixca.pem”
-keystore
“C:\Program Files\ibm\cognos\tm1\bin\jre\6.0\lib\security\cacerts”
-storepass “changeit”

The error , I am getting is:-

'Keytool' is NOT recognized as an internal or external command.

Regards,
Roy.

Hi Roy,

I had the same issue but fixed this by "CD"ing to the folder the keytool is in.

Hope that helps

Mike