Uninstall 9.4

[Janro Grey]

Hi

I am trying to uninstall 9.4 but i getting the following error.

Error 1921. Service () could not be stopped. Verify that you have sufficient privileges to stop system services.

I know that i have seen this before but i cant remember how to fix it. I have full admin rights.
No tm1 service is running including the admin service, and i dont have any other apps open.
Have restarted as well but it gives the same error.

Any advice would be appreciated.

[Steve Vincent]

are both the service and the admin server stopped, definately? If so, try manually removing the services from windows before running the uninstaller, i think the details for that are in the "useful code" section.

[Andy Key]

What has happened is that your registry entries for TM1 have become corrupted during the uninstall.

Open a Service Request with Cognos and they'll send you a .reg file that will clean the dodgy entries out.

[Janro Grey]

Thanks, i managed to edit the registry and got it off. Have installed 9.1 again and everything seems fine now.