TM1 Contributor Server list is blank

[PlanningDev]

Has anyone seen the issue with Contributor where you try to add a second server in the configuration but hitting refresh on the server list doesn't bring anything up? I think I remember seeing this issue previously but I can't remember what the fix was.

[moby91]

Could it be the IBM Technote 1446700 ?


https://www-304.ibm.com/support/docview ... wg21446700
Cannot add new server to TM1 Contributor - server list empty

Technote (troubleshooting)

Problem(Abstract)
Cannot add a new or additional server to TM1 Contributor - when the Add Servers window comes up and is refreshed, the server list is empty.

Symptom
An empty server list on the Add Servers window, even when the Admin host is added and refreshed.

Resolving the problem
A workaround to this issue is to add the server manually into a configuration file in Apache Tomcat.

1.
Find the pmpsvc_config.xml (located at %Install Directory%\Apache Software Foundation\Tomcat\6.0\webapps\pmpsvc\WEB-INF\configuration) and open it in Notepad or a similar editor.

2.
There is a servers tag similar to this:

<servers>
<server name="planning sample"/>
<server name="greatoutdoors"/>
</servers>

Within this tag you can specify the name(s) of the server(s) you wish to add.

3.
Save the file and restart the Tomcat service. Your server will now be added into TM1 Contributor.

[PlanningDev]

I think this will fix it but I was hoping to understand why it happens. I have a case open with IBM so hopefully they can shed some light on this as well.