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Interesting take on LinkedIn groups muscling in on forums

Posted: Mon Jan 23, 2012 2:41 pm
by lotsaram
I was interested to read Jon Peltier's take on the recent development of people using LinkedIn groups as defacto technical or expert forums. It's interesting to read Jon's entire post as to various Excel forum pros and cons, particularly his opinion on the concept of ranking and scoring points for answers and the counter-productive impact this can have and the concept of a forum requiring a critical mass of both posts and expert contribution in order to function effectively and be a valuable resource.

Obviously Excel and TM1 are a little different as I believe there isn't any other internet resource with critical mass outside of this one as far as TM1 is concerned. (If anyone believes something to the contrary I for one would like to know!).

The paragraph on LinkedIn was particularly pithy and I think my opinion would be identical, ... just substitute "TM1Forum" for "Mr Excel"
Jon Peltier wrote: ... LinkedIn has recently appeared on the scene with its forums. So far most of these these forums have had no value. Most members have no apparent experience with forums, have not developed forum etiquette, and ask dumb questions with answers found easily elsewhere. Then someone will give a lame answer as if it’s actually helpful, and seventeen others will respond with “Me, too!”

I once suggested that a member of a LinkedIn forum visit Mr Excel, and was told by several forum members that the personal interaction on the LinkedIn forum was a great feature. Uh, what? You get the same interaction on Mr Excel and the other forums, only it’s with smart people who can actually help. I no longer spend any time on the LinkedIn forums.
... not to mention the fact that most if not all of the (far too numerous) Cognos and TM1 related LinkedIn groups are thinly veiled marketing lists owned by either headhunters or consultancies.

[Debate welcome ;)]

Re: Interesting take on LinkedIn groups muscling in on forum

Posted: Mon Jan 23, 2012 2:58 pm
by tomok
To understand the difference between the two (LinkedIn vs Others), you have to go to the core of why the forum exists. The TM1 Forum, and others like it, exist to help others. You have a dedicated core of people that really care about what they are doing and want to share for the good of everyone. Sometimes that "share" may be a kick in the pants, but most of the time it is spot on advice from seasoned developers. LinkedIn forums exist for the sole purpose of the posting member enhancing their own status.

Re: Interesting take on LinkedIn groups muscling in on forum

Posted: Mon Jan 23, 2012 9:29 pm
by David Usherwood
Quite a few habitues of this forum have posted answers on the Linkedin forum - including you and I :) . I've also posted on Cognoise and DeveloperWorks - quite the slut :) .
This remains the best forum, and where I would post a question myself (need to sort out one on VMM/VMT), but I see no harm in spreading the word around.

Re: Interesting take on LinkedIn groups muscling in on forum

Posted: Tue Jan 24, 2012 12:36 am
by Alan Kirk
David Usherwood wrote:Quite a few habitues of this forum have posted answers on the Linkedin forum - including you and I :) .
I haven't, because I'm not on Linked In. Nor am I on Facebook, nor am I on Twitter. I don't care how old fashioned or curmudgeonly it makes me appear, I still hold to the view that it's unwise to put too much of yourself out there on the web lest it come back to bite you. Previously this was the only place on the Internet that I appeared under my own name (there are now two, kinda sorta) though that came about primarily for historical reasons. If I wanted to I could be anonymous here as well, as some of our leading posters are (again, kinda-sorta). And even then to some extent Alan Kirk is as much a character that I play on the Internet as the real me, as per my previous signature about "Sometimes the men don't know when you're acting".

But of more concern to me is that on a site like LinkedIn someone else "owns" the content, and the purpose of the content, as Lotsaram alluded to, is often to boost the owner's business either directly or indirectly. (On a site like this one, no-one, not even the Admins, really "own" the content. You own what you say, which is also different to the old Cognos site where, as I recall, one of the concerns was that Cognos tried to claim ownership of anything posted.)

Not that I have anything against business or money. I, personally quite like money and wish to have a great deal more of it. Nor do I have an issue with people being paid for the fruits of their labour and it could be argued that some of us already give away a little too much cream.

(You wouldn't believe how this argument can rage in photography forums, though that's an extension of the "art vs commercial" debate that has gone on since Fox-Talbot's first negative came out. People who make their living from nothing but photography are understandably put out by those who offer similar content for very little (via stock photo sites) or nothing, feeling that it destroys the market value of their labour. Conversely those who seem to have a $$$$$$$$ scale just under the exposure compensation scale and see nothing of the art can be looked at as being if not venal, just outright greedy.)

But I do think that if every person's every action was motivated by nothing more than "what's in it for me" then we cease to have a society and end up with… well, Wall Street, basically. And look how well that's turned out for the world.

I prefer to make a demarcation between the things I do for money and the things I do for, for want of a better term, community-minded purposes. (Though I grant you that there can be some level of overlap; consultants who post answers in the forum aren't exactly doing their profile any harm which may lead to more business for their firms, but I'm not suggesting that any action has to have either 100% or 0% altruism attached to it.) However that's still why if I put in the time to help someone out I'd rather do it in a place where no-one is trying to turn a buck for themselves off the sweat of my brow. What used to really hack me off back in the days when I was a heavy poster in the Excel Usenet newsgroups was Excel web sites which would aggregate a Usenet feed and then present it as their own "forum", "brought to you by" the particular owner of that site and complete with ads plastered all around and in between the content. The worst offender (which is still around, and still has a reasonable amount of traffic but I grant you is no longer a monument to the undoubted greatness and Excel services of the founder of it) isn't even mentioned in Jon Peltier's article.

Although I've landed on most of them from time to time I'm not sure that I'd particularly be in a rush to join most of the sites mentioned in that article. Most of them, to a greater or lesser extent, were formed to promote the founder's services or textbooks. (I'm prepared to forgive Bill Jelan for the "Mr. Excel" thing even though giving oneself such a title could lead one to being described as an affectation-prone tosser. I suspect that the title wasn't one he bestowed on himself but was probably formulated by his publishers despite the fact that there are at least two other "Mr. Excel"s that I can think of. I'd feel similarly about anyone who branded themselves as "Mr. TM1" aside from Manny Perez who earned the right by writing the thing in the first place.) The only site on the list that I'm a member of is Stack Overflow, which has a pretty clean site design with minimal, relevant ads.

Incidentally, Jon's list could have added "avoid sites which have completely cr*p site design". The Big Resource ("Gettin' Even More Annoying") with your opening of every link in a new window (once you wade your way through the ads plastered all over the page), only to find that there were no answers to the question anyway, I'm lookin' at you.
Lotsaram wrote:It's interesting to read Jon's entire post as to various Excel forum pros and cons, particularly his opinion on the concept of ranking and scoring points for answers and the counter-productive impact this can have
I'm not sure that he was saying that, exactly. The specific criticism that he made about the answerer not wanting to share points is really a function of how Experts Exchange works, specifically about it being a paid site. I don't know whether Jon was aware but apparently some of the "experts" get cash bonuses based on points (nothing like what the owners keep for themselves, I'd wager), so obviously instead of a collegiate atmosphere where the intention is to find the best solution for the OP, you have a "dogs fighting over a bone" one. Frankly I always shuddered when an Experts Exchange link came up in my search results; I've no intention of paying for an answer to a question which is doubtless answered elsewhere, especially as it may not be the answer that I need anyway. I'd like to permanently blacklist the site from my search results and although I've seen articles which suggest that Google was adding an ability for users to do that, I've yet to see it. (You can exclude them from specific searches but that gets old.)

I suspect that when he made the statement that you should look for:
Jon Peltier wrote:Recognized experts: members with designations indicating expertise (but watch out for too much game-like clutter, like badges and medals and point counts).
he was thinking of Stack Overflow on that last point. However on a site of that size they do, for the most part, serve a purpose. For example, the medal on offer for reading every section of the FAQ, or even opening the sodding FAQ, would be useful over here too. (But seriously, that sort of thing would probably be clutter on a site of this size. On a site of Stack Overflow's, they can often be beneficial even though they've probably taken it to something of an extreme over there.)

Overall I agree with the general thrust of his article, and even more with his view of LinkedIn forums.

Re: Interesting take on LinkedIn groups muscling in on forum

Posted: Sun Jan 29, 2012 3:24 pm
by JonPeltier
Interesting review of my article.

I didn't get into the raison d'etre for the various forums I mentioned.

The best forums are those that exist so that people can discuss relevant topics, and so that more knowledgeable members can advise the less experienced. The old Microsoft Usenet news groups come to mind, and the ancient CompuServe boards before that. Mr Excel stands out among those that have survived and prospered as a good source of selfless help. The only ratings given to members is a running post total and the designation of Mr Excel MVP for members judged by the site monitors to have contributed beyond the call of duty. Any self-promotion is done on separate pages with minimal noise on the forum pages, and the products and services promoted are worthwhile.

LinkedIn is built for self-promotion, and this attracts the inexperienced and the self-serving. I didn't realize Experts Exchange paid some members for their answers, but maybe I'm not surprised, given the tone of that forum.

Stack Overflow is one of the good forums. They have a bit more ranking ("gamification") but it's not too distracting. I was not thinking of Stack Overflow when I commented about badges and points. I was thinking of an earlier iteration of Microsoft's forums, which they built to replace their old news groups. The "experts" that gravitated to the forums were not the selfless people who just wanted to answer questions and share their expertise, but instead were always reminding readers to "Be sure to click 'Answer' if this answered your question". To me, this was being more concerned with the rating than the question and answer. The more recent iterations of Microsoft's forums have less of this decoration, but the best experts have not returned. Unfortunately the users don't know what they're missing.

From the tone of this discussion, I can only assume that this TM1 Forum is one of the good ones.