TM1 Forum

Hi
I tried for running the server as service, in command prompt the procedure was succesful.
In the service when i started, the error i got was,

"Servername" could not run on the local computer
ERROR: 1067 The process was terminated unexpectedly


Thanks and regards

TM1 9.5
Excel 2003.

viswaraju wrote:Hi
I tried for running the server as service, in command prompt the procedure was succesful.
In the service when i started, the error i got was,

"Servername" could not run on the local computer
ERROR: 1067 The process was terminated unexpectedly

It's been a while since I've seen that, but if memory serves me correctly there are a few things that you need to check:
(a) Assuming that you installed the service via a command line as discussed here, be sure that you've put the data directory (more precisely, the directory where the tm1s.cfg file is) where you told the service it would be;
(b) Double check the tm1s.cfg file to ensure that you've specified the correct server name, port number, data and log directories in it. (This includes checking that they don't conflict with another server that you already have running);
(c) If you're running the service under an account name, ensure that the password that you specified for the account is still valid.

Also, go to the Windows Event Viewer (right click on My Computer on the server and select Manage -> System Tools -> Event Viewer) and see whether there's a message in the application log from the TM1 server telling you why it shut down.

Oh, and it should go without saying, make sure that you have the AdminHost parameter pointing to the place where the Admin Server is actually running, and that it IS running.

Dear Alan,
Thank you. I have checked, all the options you have given me.
Problem is with memory.

hi viswaraju,

I had the same error.

The data and log files, as well as the Tm1s.cfg are on a different server than the Tm1 Admin and Application Server. I can start my application via a tm1s.exe shortcut, using a mapped drive, without any problem. But when I tried to created one in Cognos IBM TM1 Configuration, I just could not start it.

At first I thought it may be related to the spaces in paths or in the server name in Tm1s.cfg, so i quoted the data and log files location, also the server name, still didn't work.

Then i made a copy of those two folders and Tm1s.cfg to the same server as Tm1 Admin and Application, then no mapped drive needed. Then no problems with Cognos IBM TM1 Configuration, the server could be started as a windows service without any error.

Could you kindly share your debugging experience ?

Thanks for your help in advance

hittony wrote:Could you kindly share your debugging experience ?

Viswaraju has not been active on this forum in almost 4 years. There is no guarantee he will be able to respond, to put it mildly.

qml wrote:

hittony wrote:Could you kindly share your debugging experience ?

Viswaraju has not been active on this forum in almost 4 years. There is no guarantee he will be able to respond, to put it mildly.

Any suggestions from others would be appreciated.
BTW, we are using 10.2.2

Cheers

I just ran across the same error. It seems that somehow the installation of the window service got corrupted. I opened windows services and attempted to start the offending TM1 server. Upon doing so the server automatically got deleted from my server list. That I went into IBM Cognos configuration and deleted and re added TM1 resource and it worked as expected.