TM1 Forum

We are trying to migrate to a 64 bit server, initially we will just be using 32 bit 8.4.5 so that we can address 4GB with a move to full 64bit planned later in the year so we can address the training issues around moving to v9 and hopefully move straight to 9.4

The box has 64 bit 9.4 installed and 32 bit 8.4.5.

Only the 32 bit services are running.

The box seems to be regularly dieing to the extent that it is stopping us migrating. One issue we did identify is that the overnight back up was killing the box a software upgrade does _appear_ to have cleared this. IT have decided to rebuild the box leading to further delays...

I just wanted to ask if anyone has had issues with the stability of their 64 bit boxes? We are running a HP box with MS Windows Server 2003 R2 Enterprise x64 Edition Service Pack 2 and Intel(R) Xeon(R) CPU E5345 @2.33GHz, 2.33GHz with 32 GB of RAM.

Cheers,

We have a client that has been running 32bit 9.0 and 9.1 successfully in 64 bit Windows for quite some time. Server is as follows:

Windows Server 2003 Enterprise X64 Edition
Service Pack 2
Intel Xeon 5160 @ 3.00 Ghz

It's IBM hardware rather than HP and isn't the R2 release, but otherwise it seems broadly comparable (SP2 and Intel CPUs). TM1Web is running on a separate 32bit box and whilst I can't say it works totally flawlessly, it doesn't seem to have any more flaws than when the system was entirely 32bit.

Regards
Mike

We have been running 9.1 SP2 for a while on Dell hardware using 64 bit Win 2003 R2. We are also running TM1 Web on the same box without an issue. The only TM1 related problems we had were the bugs in the PDF drivers, beyond that it has been working flawlessly.

I a few weeks I can give you feedback on 9.4 since we will begin testing our migration.

Hi Steve,

I ran into the same problem at a customer site with the same kind of configuration. We had a system crash every once and a while.
The problem was, if I recall correctly, related to a faulty version of the HP update manager (and had nothing to do with TM1). I will ask the customer what cured their problem and wil let you know when I know more.

Michel

Thanks Michel, I look forward to the extra information. Cheers

Hi Steve,

Still having these problems? I have tried to get feedback from the customers IT-people, but the only thing they can tell me is that they switched of a lot of HP and Altiris agents and that at a certain point the system stopped crashing... I also remember that we looked at a process doing time synchronization - but I don't know whether this in the end had anything to do with the crashes.

Michel

Hi Michel,
In the end we rebuilt the machine and so far have had no issues after about 1 month. Hopefully this means the issue is cleared. The only thing we did not reinstall was office but I don't think this was the source of the problem.

So I don't know what the issue was but it is working now, so I'm happy! Well not unhappy

Cheers,

By rebuilt do you mean physically or just software? A collegue had similar issues and it turned out that one memory stick was badly seated in the rack which was causing the blue screens.

As far as I am aware it was a software rebuild only, they reckon it would have been obvious / easy to diagnose if there was a physical fault with the machine.