TM1 Forum

Will TM1 9.4.1FP3 work on Windows 7. According to the documentation, it is not "officially" supported until 9.5.1. I have a user who tried to install it and is getting the two Visual Basic error messages below.

"System Error &H80040111 (-2147221231). ClassFactory cannot supply requested class"
and
"Out of memory"

She installed it by right-clicking the setup file and selecting "run as administrator", rather than simply double-clicking. She is also using Excel 2007.

Thanks for your help.
Bucky Shavers
Shaw Industries Group, Inc.
Dalton, GA, USA

sounds like it wasn't designed to work with Win7 hence the support note mentioning that it wont be officially supported until 9.5.1, 9.4 was probably never tested with Win7 (which may not have been released at that time - cant be bothered to check the dates) and there is probably no desire for them to go back and get it to work

so you may find any calls to support not very helpful as they are likely to just echo the fact it is not supported. I would just tell the user it isn't compatible and that she cannot use it until you all upgrade to 9.5.1

I know not to expect any help from IBM. That is why I am posting on this forum.

I have a couple of contacts that have successfully installed 9.4.1FP3 on Windows 7, but they have not seen these errors. We all know from experience that what "will work" is often a lot different from what is "officially supported".

Thanks.

...and there have been people on this forum stating that they have TM1 working with version 9.0SP3. So, if 9.0 will work, then 9.4.1 certianly should too.

well hopefully someone can come along and help- I assumed you had never had it working before so suggested you don't waste your time trying to make it work if IBM won't support you....

good luck! and post back how you solved the issue when you do

Thanks dubs.

I have tried once before installing TM1 on a Windows 7 machine, but could never get it to work. The user ended up having to downgrade back to XP. However, that will not be an option from our IT department for very much longer.

Thanks again.

bshaver wrote:Thanks dubs.

I have tried once before installing TM1 on a Windows 7 machine, but could never get it to work. The user ended up having to downgrade back to XP. However, that will not be an option from our IT department for very much longer.

Thanks again.

I think you have two options here. Either upgrade to TM1 9.5.2 or use Windows Virtual PC (that comes with Win 7) to run XP in virtual environment and use the your current TM1 version.

bshaver wrote:...and there have been people on this forum stating that they have TM1 working with version 9.0SP3. So, if 9.0 will work, then 9.4.1 certianly should too.

That may well have been me, and indeed I've done it (server and perspectives, but not Web)... but I don't think it's safe to assume that just because 9.0 works, 9.4 will. Each version has its own little "peculiarities" and 9.4 was a significant change from previous versions, particularly with the introduction of Unicode. (But then 9.1 and 9.5 were both significant changes too.)

I've never tried 9.4 on Win 7; not sure whether anyone else has, but it'd be interesting to hear.

I've succesfully installed 9.4.1 SP3 on Windows 7, both 32-bit and 64-bit. I've never those error messages though.

Hi
Make sure you install in that order
9.4.1
9.4.1 FP3
Individual Hot Fix

that works at least for Windows 7 Enterprise (32bit).

Have you turned User Account Control off and then Run As Administrator? I know that was the guidance for Vista but iirc it helped me to get 9.5.1 running on a Windows 7 PC.

Tony

I've been running Excel 2010 and TM1 v9.5 add-in for months without any issues until today. I'm now getting this error as well.

I've deleted all *.exd files from c: drive as identified on another forum but that hasn't helped.

I installed Visual Studio 2008 and MS SQL Server Management Studio yesterday and had no problems with Excel prior to re-booting today.

Don't really want to uninstall them but it looks like I might have to in order to confirm whether they're the source of the problem....

I thought that I'd add my experiences to this.

On Windows 7 32 bit I had never had any problems installing the client (or the servers come to that). However since most of our newer corporate client machines are moving to Windows 7 64 bit, and since we're moving to 9.5.2, I thought it prudent to test the installation of client (x86 naturally, in the absence of any 64 bit clients) on a Win 64 test machine.

Except... I could not get it to install. It would hang at the start for maybe 10 to 15 minutes. The progress bar would then get up to about 1/3rd of the way, and sit there. Task manager showed two instances of the 32 bit installer and one of the 64 bit installer (the latter under the System account) just sitting there doing nothing; no CPU usage, no memory change. After about half an hour or so I just killed the things. Over the course of the next couplea/few hours I pulled every rabbit out of every hat I could think of. It was being installed under an Admin account, the installer was run as administrator (naturally), I made sure that IIS 6 compatibility mode was enabled even though that shouldn't make a blind bit of difference for client, and in the end I even dropped the UAC settings to zero.

And still it sat there. The final attempt at installation had started at 09:09:43. After 10 minutes of the same old same old, I started to create a service request with IBM. Before I finished typing it I saw something flash in the background and yes, it had finally finished. At 09:24:59, just under 15 minutes which was, by the standards of earlier attempts, remarkably brisk. (Mind you, another difference was that on this occasion one of the rabbits that I had pulled out was to manually go through the Registry and delete all of the TM1-related crud that the uninstallers of the previous versions had left behind. Whether than made a difference or not I cannot be sure.)

As I said, 15 minutes was brisk, but only by the standards of earlier attempts. By the standards of most software installers these days it looks more like it as having a leisurely coffee and a read of the paper before actually getting on with its work.

Just for chuckles I decided to also run the 64 bit installer to add the servers (just the servers, not Web) and see how long that took. Start time: 10:05:00. End time: 11:04:46, just 14 seconds short of a round hour.

And this was not some gutless corporate black box built down to a price. This is a serious piece of hardware that it was tested on. If this installation time (and the fluffing around that it took to effect it) is typical, I look forward to much fun and many games come the real installation.

So be aware that on Win 7 64 bit, the magic ingredient to a successful installation may well be time, and plenty of it.

Thankfully we aren't going to 10.1, because right now I'm having bad dreams about the thought of installing that on a 64 bit client if that's the way even 9.5.2 behaves.

I have been using 9.4.1 MR Perspectives on a windows 7 client with no issues.

I found the secret is to:
Install the TM19.4.1 MR1 32 bit install

Highlight setup.exe right click and select “Trouble Shoot Compatibility”
Select “Try Recommended Settings”
And select Start the Program…


On a similar note I have managed to get CE 10.1 Xcelerator to run on a windows 8 PC in compatibility too.

Ive installed the following versions on Windows 7 with Office 2010 and they all work and show supported under the Supported Environments pages.

9.5.2 FP1, FP2
10.1, FP1
10.1.1

The issue with the install I believe has to do with the unpacking of the documentation. Unzipping a ton of small files for the documentation is not very efficient and takes a while to complete.