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Error 2 occurred while pinging your cognos passport
Posted: Tue Jun 22, 2010 4:39 pm
by sgan
I have an error msg every 30 min while working in Excel 2007 with one of my TM1 9.4 application.
" error -2 occurred while pinging your cognos passport"
Can anybody help me resolve this problem. Any clues or ideas appreciated
Thanks a lot in advance.
Re: Error 2 occurred while pinging your cognos passport
Posted: Tue Jan 06, 2015 3:12 am
by macsir
I got same on 10.2.2, anyone can help?
Re: Error 2 occurred while pinging your cognos passport
Posted: Wed Jan 21, 2015 2:43 pm
by LutherPaul
This is happening to us as well.
I have noticed that after exactly 45 min, it times out even while working. This is a new development and did not have in the past. This is not the code, but something on the web servers I guess.
We have this setting on the config file.
ClientPingCAMPassport=2700
Can anyone help?
Paul.
Re: Error 2 occurred while pinging your cognos passport
Posted: Tue Feb 03, 2015 4:44 am
by macsir
LutherPaul wrote:This is happening to us as well.
I have noticed that after exactly 45 min, it times out even while working. This is a new development and did not have in the past. This is not the code, but something on the web servers I guess.
We have this setting on the config file.
ClientPingCAMPassport=2700
Can anyone help?
Paul.
I have set it for 43200, which is 12 hours coz our BI server set the timeout period for 24 hours. It is OK now at least during working hours for a general user so far.