TM1 Forum

Hi,

we are faced with a problem with TM1web and have found no solution so far.

Let me describe the issue:

The environment is pretty standard:

Windows 2003 / x86
IIS 6
the TM1 server and webserver are running on the same machine

- TM1 web was working fine on version 9.4

- after uninstalling and installing version 9.4 MR1 TM1 web stopped working properly (no other changes were made to the environment)
- the problem can be described as follows:

The log in page is OK
Once you have logged in the navigation pane is ok but if you select an uploaded excel report from the application folder or try to acces a cubeview the right hand side doesn't display anything and there is an error message in the bottom left corner that has the following content:


Line: 82
Char: 4
Error: 'NEW_VIEW_WIZARD_STR' is undefined
Code:0
URL: http://...


Upgrading to FP1 / FP2 does not resolve the issue.

If we point the test server which is running version 9.4 to the production server (currently 9.4.1 FP2) we can access the reports and the cubes fine.

Does anyone have any idea on how to resolve this issue / has anyone ever seen this before?

Thanks a lot,

Jeroen

Jeroen Eynikel wrote:
Does anyone have any idea on how to resolve this issue / has anyone ever seen this before?

yes, saw it, solved it maybe
but i really don't know anymore what the problem was..

check all .net and iis configurations.
if you want, you can compress the tm1web site and send it to me i can install it on my testserver
maybe i can reproduce the problem, but i'm afraid it depends on the server..

Hi Jeroen,

a weird bug indeed. As far as I can remember, the scripts directory was accidently deleted.
Have a look (probably) at this:
C:\Inetpub\wwwroot\TM1Web\scripts\

If you don't have a file like jscriptvar_en.js (for english) then all you have to do is to copy the scripts directory from a properly installed TM1Web to your current server's TM1Web\scripts directory.

Hope this helps,
Ambrus

Hi Ambrus - that and a couple of permission issues seems indeed to have been the cause.

If anyone ever comes across this:


There is a typical reason why TM1Web fails with error msg: 'NEW_VIEW_WIZARD_STR' is
undefined.

IIS6 comes with a new user group IIS_WPG.
That user group must have write permissions for TM1Web directories.

If the write permission is set for TM1Web directory
C:\inetpub\wwwroot\TM1Web\scripts

which hosts the file jscriptvar_[de|en|fr].js the MSIE error message
'NEW_VIEW_WIZARD_STR' is not defined

is gone, but objects of the TM1Web navigation tree like websheets and cube views are still
inaccessible. To access these objects you must also set write permission for group IIS_WPG for TM1Web
directories
C:\inetpub\wwwroot\TM1Web\ExcelSheets
C:\inetpub\wwwroot\TM1Web\TempCharts
C:\inetpub\wwwroot\TM1Web\UserTempDir

In later versions of TM1Web 9.1 and in TM1Web 9.4 the location of some of these directories has
changed to
C:\inetpub\wwwroot\TM1WebEx\ExcelSheets
C:\inetpub\wwwroot\TM1WebEx\UserTempDir

Jeroen