TM1 Forum

Hello,

We have some PAW servers at several customers running (windows 19/22). Most are working fine but a few have a problem, that in irregular intervals some container stops working an we get "PAW is unavailable. Try again in a view minutes."
My idea to reduce the problem is, that I create a scheduled task Powershell, that do...
D:\PAW\scripts\paw.ps1 -stop
Start-Sleep -seconds 300
D:\PAW\scripts\paw.ps1

I know it's not a solution but maybe a helpful workaround to reboot the PAW once a week. Is anybody else doing this?
Or any other suggestions to get it more stable running?
(The servers are configured to 16-20GB RAM + Pagefile sized that we got 40GB in summary.)

Thanks and Regards
Jani

I take by your suggestion, the clients that have been witnessing this problem stopping the containers and then restarting the them resolves it for this clients. You could look to do a schedule a weekly restart but that may not necessarily help.

When you are getting "PAW is unavailable..." what is the state of the containers, are any showing as having stopped apart from the init ones....

Using
Docker ps -a
in powershell will show this list

I'd also be logging at the PAW logs and windows event viewer for any hint at what happened when it went offline.

If you have ready access to a couple of the problematic customers. See if there are any patterns between them regarding installed services. There may be a 3rd party monitoring/logging/firewall terminating the connection.

Hi,

The PAW is unavailable, try again in a few minutes message usually indicates that the containers are firing up, rather than they have stopped working.

But anyway, this is my go to page when the containers are in a mess, and it also includes some useful recommendations.

https://www.ibm.com/support/pages/after ... ling-start

If you do happen to find the root cause of your problems, please share!

Maren