TM1 Forum

When our client use TM1 Perspective to connect to there server, it requires very long time for opening excel with TM1 add-in. The same case happens to my laptop. It takes about 20 seconds to open. My laptop and my cilent's PC both installed Norton Symantec Firewall. However, my colleague's laptop can open the perspective in the same network. We connected to the same HUB. The Admin Host is set correctly by IP. The Admin Host Port and the SSL Port are default 5495 and 5498. The TM1 server port is 12345.

I wonder if the the communication packets are filtered by the firewall but I don't know much about the firewall setting. Is there anybody who encountered with the same issue? Would you please share your solution to me? Thank you.

is there anybody can help?? it is a bit urgent.....

Hi Kempzhong,
I've not heard of firewalls causing a problem here.

The usual problem with slow opening of the client is that there is a IP address in the admin host definition for the client that cannot be reached from where you open the client. This causes the client to spend time searching for the IP address. You say though that the setting on all three clients are the same so I'm not sure what the problem can be.
You could try the name of the host rather than IP and see if that makes a difference, I can't see why though.

Have you tried tracing the path that you take over the network to the IP address? (DOS command tracert ) Maybe it's different for some reason?
Same client versions?
HTH

When you start perspective it generally takes a bit longer (few seconds more) as it has to load the TM1 pluggin through the TM1P.XLA (which is the TM1 template for Excel)

Have you checked the settings in your TM1P.INI file. It is located at: C:\Documents and Settings\<user name>\Application Data\Applix\TM1

Also, try turning OFF your firewall first and then start the Perspective.

thx steve and rkaif, we addressed the problem that the communication between perspective and server makes use of port 5495 and 5498 (SSL). However, there is no such service with port 5498 on the client machine. The Norton Symantec blocked the communication of port 5498, then the server will re-try for times. After several times, no more communication from 5498. The perspective was opened. Now, we applied the rules to Symantec to trust both the server IP and client IP.

But there is still a question in my mind. How to enable the SSL between client and admin server? My TM1 server is x64 version 9.4.1 running on W2k3 server. The client is using office 2003.