TM1 Forum

Hi Alan,


I have a question for you from my IT person.
We are in the process of testing 9.4 at the moment but found the server took ages to come back up (start service) once it was brought down (stop service)
My IT person found the following and he has a question as follows:

"There is a service called Error Reporting Service which is a service not required, this is taking up all the CPU and RAM by using a process called svchost.exe. If I change this service start up to Manual then reboot the server, the TM1 Server service will start then stop. We need to find out why this version seems to depend on this service being started. If we can get it so that it does not depend on this service then it can be left stopped and could possibly resolve performance issues"

Can you share some insights about this one?

also we found these errors :

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="tm1sd.exe" FILTER="GRABMI_FILTER_PRIVACY">
<MATCHING_FILE NAME="ApInstUtils.dll" SIZE="167936" CHECKSUM="0xF5EE705D" MODULE_TYPE="WIN32" PE_CHECKSUM="0x359CC" LINKER_VERSION="0x0" LINK_DATE="06/22/2009 05:57:54" UPTO_LINK_DATE="06/22/2009 05:57:54" />
<MATCHING_FILE NAME="C8ITKProxy.dll" SIZE="217152" CHECKSUM="0x351C3C8A" BIN_FILE_VERSION="8.4.2038.0" BIN_PRODUCT_VERSION="8.4.2038.0" PRODUCT_VERSION="8.4.2038.0" FILE_DESCRIPTION="C8ITK Client Proxy" COMPANY_NAME="Cognos ULC" PRODUCT_NAME="IBM Cognos 8 Integration Tool Kit" FILE_VERSION="8.4.2038.0" ORIGINAL_FILENAME="C8ITKProxy.dll" INTERNAL_NAME="C8ITKProxy" LEGAL_COPYRIGHT="Copyright (C) 2008 Cognos ULC, (formerly Cognos Incorporated)" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="8.4.2038.0" UPTO_BIN_PRODUCT_VERSION="8.4.2038.0" LINK_DATE="10/21/2008 17:14:26" UPTO_LINK_DATE="10/21/2008 17:14:26" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="C8ITKShared.dll" SIZE="516161" CHECKSUM="0xE8426BAA" BIN_FILE_VERSION="8.4.2038.0" BIN_PRODUCT_VERSION="8.4.2038.0" PRODUCT_VERSION="8.4.2038.0" FILE_DESCRIPTION="C8ITK Shared Library" COMPANY_NAME="Cognos ULC" PRODUCT_NAME="IBM Cognos 8 Integration Tool Kit" FILE_VERSION="8.4.2038.0" ORIGINAL_FILENAME="C8ITKShared.dll" INTERNAL_NAME="C8ITKShared" LEGAL_COPYRIGHT="Copyright (C) 2008 Cognos ULC, (formerly Cognos Incorporated)" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="8.4.2038.0" UPTO_BIN_PRODUCT_VERSION="8.4.2038.0" LINK_DATE="10/21/2008 17:14:18" UPTO_LINK_DATE="10/21/2008 17:14:18" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="libeay32.dll" SIZE="1044480" CHECKSUM="0x4FCFB111" BIN_FILE_VERSION="0.9.8.4" BIN_PRODUCT_VERSION="0.9.8.4" PRODUCT_VERSION="0.9.8d" FILE_DESCRIPTION="OpenSSL Shared Library" COMPANY_NAME="The OpenSSL Project, http://www.openssl.org/" PRODUCT_NAME="The OpenSSL Toolkit" FILE_VERSION="0.9.8d" ORIGINAL_FILENAME="libeay32.dll" INTERNAL_NAME="libeay32" LEGAL_COPYRIGHT="Copyright © 1998-2005 The OpenSSL Project. Copyright © 1995-1998 Eric A. Young, Tim J. Hudson. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x10C0D7" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="0.9.8.4" UPTO_BIN_PRODUCT_VERSION="0.9.8.4" LINK_DATE="04/13/2007 19:14:22" UPTO_LINK_DATE="04/13/2007 19:14:22" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="log4cxx.dll" SIZE="811008" CHECKSUM="0xEFA28628" MODULE_TYPE="WIN32" PE_CHECKSUM="0xCA68A" LINKER_VERSION="0x0" LINK_DATE="04/13/2007 18:57:28" UPTO_LINK_DATE="04/13/2007 18:57:28" />
<MATCHING_FILE NAME="log4net.dll" SIZE="270336" CHECKSUM="0x83401475" BIN_FILE_VERSION="1.2.10.0" BIN_PRODUCT_VERSION="1.2.0.0" PRODUCT_VERSION="1.2" FILE_DESCRIPTION="log4net for .NET Framework 2.0" COMPANY_NAME="The Apache Software Foundation" PRODUCT_NAME="log4net" FILE_VERSION="1.2.10.0" ORIGINAL_FILENAME="log4net.dll" INTERNAL_NAME="log4net.dll" LEGAL_COPYRIGHT="Copyright 2001-2006 The Apache Software Foundation." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x47251" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.2.10.0" UPTO_BIN_PRODUCT_VERSION="1.2.0.0" LINK_DATE="03/30/2006 12:24:26" UPTO_LINK_DATE="03/30/2006 12:24:26" VER_LANGUAGE="Language Neutral [0x0]" />
<MATCHING_FILE NAME="sharedmemoryappender.dll" SIZE="57344" CHECKSUM="0x7C1DA782" BIN_FILE_VERSION="9.4.10200.61478" BIN_PRODUCT_VERSION="9.4.10200.61478" PRODUCT_VERSION="9.4.10200.61478" FILE_DESCRIPTION="sharedme Dynamic Link Library" COMPANY_NAME="Cognos ULC." PRODUCT_NAME=" sharedme Dynamic Link Library" FILE_VERSION="9.4.10200.61478" ORIGINAL_FILENAME="sharedme.dll" INTERNAL_NAME="sharedme" LEGAL_COPYRIGHT="© Copyright IBM Corp. 2007, 2009." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xFE37" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="9.4.10200.61478" UPTO_BIN_PRODUCT_VERSION="9.4.10200.61478" LINK_DATE="06/22/2009 05:50:32" UPTO_LINK_DATE="06/22/2009 05:50:32" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="sharedmemoryreader.exe" SIZE="94208" CHECKSUM="0xD3418277" BIN_FILE_VERSION="9.4.10200.61478" BIN_PRODUCT_VERSION="9.4.10200.61478" PRODUCT_VERSION="9.4.10200.61478" FILE_DESCRIPTION="sharedme Application" COMPANY_NAME="Cognos ULC." PRODUCT_NAME=" sharedme Application" FILE_VERSION="9.4.10200.61478" ORIGINAL_FILENAME="sharedme.exe" INTERNAL_NAME="sharedme" LEGAL_COPYRIGHT="© Copyright IBM Corp. 2007, 2009." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1D931" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="9.4.10200.61478" UPTO_BIN_PRODUCT_VERSION="9.4.10200.61478" LINK_DATE="06/22/2009 05:49:39" UPTO_LINK_DATE="06/22/2009 05:49:39" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="ssleay32.dll" SIZE="196608" CHECKSUM="0x6AC26629" BIN_FILE_VERSION="0.9.8.4" BIN_PRODUCT_VERSION="0.9.8.4" PRODUCT_VERSION="0.9.8d" FILE_DESCRIPTION="OpenSSL Shared Library" COMPANY_NAME="The OpenSSL Project, http://www.openssl.org/" PRODUCT_NAME="The OpenSSL Toolkit" FILE_VERSION="0.9.8d" ORIGINAL_FILENAME="ssleay32.dll" INTERNAL_NAME="ssleay32" LEGAL_COPYRIGHT="Copyright © 1998-2005 The OpenSSL Project. Copyright © 1995-1998 Eric A. Young, Tim J. Hudson. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x37721" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="0.9.8.4" UPTO_BIN_PRODUCT_VERSION="0.9.8.4" LINK_DATE="04/13/2007 19:14:43" UPTO_LINK_DATE="04/13/2007 19:14:43" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="tm1admsd.exe" SIZE="1060864" CHECKSUM="0x1CDF23AF" BIN_FILE_VERSION="9.4.10200.61478" BIN_PRODUCT_VERSION="9.4.10200.61478" PRODUCT_VERSION="9.4.10200.61478" FILE_DESCRIPTION="tm1admsd Application" COMPANY_NAME="Cognos ULC." PRODUCT_NAME=" tm1admsd Application" FILE_VERSION="9.4.10200.61478" ORIGINAL_FILENAME="tm1admsd.exe" INTERNAL_NAME="tm1admsd" LEGAL_COPYRIGHT="© Copyright IBM Corp. 2007, 2009" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x10E8F1" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="9.4.10200.61478" UPTO_BIN_PRODUCT_VERSION="9.4.10200.61478" LINK_DATE="06/22/2009 05:25:07" UPTO_LINK_DATE="06/22/2009 05:25:07" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="tm1admsrv.exe" SIZE="1093632" CHECKSUM="0x7B7B157D" BIN_FILE_VERSION="9.4.10200.61478" BIN_PRODUCT_VERSION="9.4.10200.61478" PRODUCT_VERSION="9.4.10200.61478" FILE_DESCRIPTION="tm1admsrv" COMPANY_NAME="Cognos ULC." PRODUCT_NAME=" tm1admsrv" FILE_VERSION="9.4.10200.61478" ORIGINAL_FILENAME="tm1admsrv.rc" INTERNAL_NAME="tm1admsrv" LEGAL_COPYRIGHT="© Copyright IBM Corp. 2007, 2009" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x0" MODULE_TYPE="WIN32" PE_CHECKSUM="0x114929" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="9.4.10200.61478" UPTO_BIN_PRODUCT_VERSION="9.4.10200.61478" LINK_DATE="06/22/2009 05:23:53" UPTO_LINK_DATE="06/22/2009 05:23:53" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="tm1api.dll" SIZE="507904" CHECKSUM="0x8189A5E6" BIN_FILE_VERSION="9.4.10200.61478" BIN_PRODUCT_VERSION="9.4.10200.61478" PRODUCT_VERSION="9.4.10200.61478" FILE_DESCRIPTION="TM1API DLL" COMPANY_NAME="Cognos ULC." PRODUCT_NAME="Cognos TM1" FILE_VERSION="9.4.10200.61478" ORIGINAL_FILENAME="TM1API.DLL" INTERNAL_NAME="TM1API.DLL" LEGAL_COPYRIGHT="© Copyright IBM Corp. 2007, 2009." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x8A94E" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="9.4.10200.61478" UPTO_BIN_PRODUCT_VERSION="9.4.10200.61478" LINK_DATE="06/22/2009 05:15:26" UPTO_LINK_DATE="06/22/2009 05:15:26" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="tm1cam.dll" SIZE="2301952" CHECKSUM="0x7C07215D" BIN_FILE_VERSION="9.4.10200.61478" BIN_PRODUCT_VERSION="9.4.10200.61478" PRODUCT_VERSION="9.4.10200.61478" FILE_DESCRIPTION="TM1CamDll" COMPANY_NAME="Cognos ULC." PRODUCT_NAME="TM1CamDll" FILE_VERSION="9.4.10200.61478" ORIGINAL_FILENAME="TM1CamDll.dll" INTERNAL_NAME="tm1cam.dll" LEGAL_COPYRIGHT="© Copyright IBM Corp. 2007, 2009." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x2366A9" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="9.4.10200.61478" UPTO_BIN_PRODUCT_VERSION="9.4.10200.61478" LINK_DATE="06/22/2009 05:17:15" UPTO_LINK_DATE="06/22/2009 05:17:15" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="tm1crypt.exe" SIZE="159744" CHECKSUM="0x544271D8" BIN_FILE_VERSION="9.4.10200.61478" BIN_PRODUCT_VERSION="9.4.10200.61478" PRODUCT_VERSION="9.4.10200.61478" FILE_DESCRIPTION="tm1crypt" COMPANY_NAME="Cognos ULC." PRODUCT_NAME="tm1crypt" FILE_VERSION="9.4.10200.61478" ORIGINAL_FILENAME="tm1crypt.exe" INTERNAL_NAME="tm1crypt" LEGAL_COPYRIGHT="© Copyright IBM Corp. 2007, 2009." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x2FE8D" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="9.4.10200.61478" UPTO_BIN_PRODUCT_VERSION="9.4.10200.61478" LINK_DATE="06/22/2009 05:51:25" UPTO_LINK_DATE="06/22/2009 05:51:25" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="tm1lib.dll" SIZE="131072" CHECKSUM="0x93FD4CF4" BIN_FILE_VERSION="9.4.10200.61478" BIN_PRODUCT_VERSION="9.4.10200.61478" PRODUCT_VERSION="9.4.10200.61478" FILE_DESCRIPTION="tm1lib Dynamic Link Library" COMPANY_NAME="Cognos ULC." PRODUCT_NAME=" tm1lib Dynamic Link Library" FILE_VERSION="9.4.10200.61478" ORIGINAL_FILENAME="tm1lib.dll" INTERNAL_NAME="tm1lib" LEGAL_COPYRIGHT="© Copyright IBM Corp. 2007, 2009." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x2072F" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="9.4.10200.61478" UPTO_BIN_PRODUCT_VERSION="9.4.10200.61478" LINK_DATE="06/22/2009 05:33:05" UPTO_LINK_DATE="06/22/2009 05:33:05" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="tm1perfmon.exe" SIZE="114688" CHECKSUM="0x98656ED5" BIN_FILE_VERSION="9.4.10200.61478" BIN_PRODUCT_VERSION="9.4.10200.61478" PRODUCT_VERSION="9.4.10200.61478" FILE_DESCRIPTION="tm1perfm Application" COMPANY_NAME="Cognos ULC." PRODUCT_NAME=" tm1perfm Application" FILE_VERSION="9.4.10200.61478" ORIGINAL_FILENAME="tm1perfm.exe" INTERNAL_NAME="tm1perfm" LEGAL_COPYRIGHT=" © Copyright IBM Corp. 2007, 2009." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1EB4F" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="9.4.10200.61478" UPTO_BIN_PRODUCT_VERSION="9.4.10200.61478" LINK_DATE="06/22/2009 05:53:19" UPTO_LINK_DATE="06/22/2009 05:53:19" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="TM1PerfmonDLL.dll" SIZE="98304" CHECKSUM="0xA0213B67" BIN_FILE_VERSION="9.4.10200.61478" BIN_PRODUCT_VERSION="9.4.10200.61478" PRODUCT_VERSION="9.4.10200.61478" FILE_DESCRIPTION="TM1 Server Perfmon DLL" COMPANY_NAME="Cognos ULC." PRODUCT_NAME="TM1 Perfmon DLL" FILE_VERSION="9.4.10200.61478" ORIGINAL_FILENAME="TM1PerfmonDLL.dll" INTERNAL_NAME="TM1PerfmonDLL.dll" LEGAL_COPYRIGHT="© Copyright IBM Corp. 2007, 2009." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x19588" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="9.4.10200.61478" UPTO_BIN_PRODUCT_VERSION="9.4.10200.61478" LINK_DATE="06/22/2009 05:52:24" UPTO_LINK_DATE="06/22/2009 05:52:24" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="tm1s.exe" SIZE="4255744" CHECKSUM="0x7E38FE62" BIN_FILE_VERSION="9.4.10200.61478" BIN_PRODUCT_VERSION="9.4.10200.61478" PRODUCT_VERSION="9.4.10200.61478" FILE_DESCRIPTION="TM1S" COMPANY_NAME="Cognos ULC." PRODUCT_NAME=" tm1s7" FILE_VERSION="9.4.10200.61478" ORIGINAL_FILENAME="tm1s7.rc" INTERNAL_NAME="tm1s7" LEGAL_COPYRIGHT="© Copyright IBM Corp. 2007, 2009." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x0" MODULE_TYPE="WIN32" PE_CHECKSUM="0x41269E" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="9.4.10200.61478" UPTO_BIN_PRODUCT_VERSION="9.4.10200.61478" LINK_DATE="06/22/2009 05:21:36" UPTO_LINK_DATE="06/22/2009 05:21:36" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="tm1sd.exe" SIZE="4222976" CHECKSUM="0xB1BFB2C4" BIN_FILE_VERSION="9.4.10200.61478" BIN_PRODUCT_VERSION="9.4.10200.61478" PRODUCT_VERSION="9.4.10200.61478" FILE_DESCRIPTION="tm1sd Application" COMPANY_NAME="Cognos ULC." PRODUCT_NAME=" tm1sd Application" FILE_VERSION="9.4.10200.61478" ORIGINAL_FILENAME="tm1sd.exe" INTERNAL_NAME="tm1sd" LEGAL_COPYRIGHT="© Copyright IBM Corp. 2007, 2009." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x40DB16" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="9.4.10200.61478" UPTO_BIN_PRODUCT_VERSION="9.4.10200.61478" LINK_DATE="06/22/2009 05:22:38" UPTO_LINK_DATE="06/22/2009 05:22:38" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="tm1top.exe" SIZE="147456" CHECKSUM="0x8CA5888F" BIN_FILE_VERSION="9.4.10200.61478" BIN_PRODUCT_VERSION="9.4.10200.61478" PRODUCT_VERSION="9.4.10200.61478" FILE_DESCRIPTION="Tm1Top Application" COMPANY_NAME="Cognos ULC." PRODUCT_NAME=" Tm1Top Application" FILE_VERSION="9.4.10200.61478" ORIGINAL_FILENAME="Tm1Top.exe" INTERNAL_NAME="Tm1Top" LEGAL_COPYRIGHT="© Copyright IBM Corp. 2007, 2009." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x2B3E6" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="9.4.10200.61478" UPTO_BIN_PRODUCT_VERSION="9.4.10200.61478" LINK_DATE="06/22/2009 05:26:01" UPTO_LINK_DATE="06/22/2009 05:26:01" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="TM1ULibDll.dll" SIZE="819200" CHECKSUM="0x7D859581" BIN_FILE_VERSION="9.4.10200.61478" BIN_PRODUCT_VERSION="9.4.10200.61478" PRODUCT_VERSION="9.4.10200.61478" FILE_DESCRIPTION="TM1ULibDll" COMPANY_NAME="Cognos ULC." PRODUCT_NAME="TM1ULibDll" FILE_VERSION="9.4.10200.61478" ORIGINAL_FILENAME="TM1ULibDll.dll" INTERNAL_NAME="TM1ULibDll.dll" LEGAL_COPYRIGHT="© Copyright IBM Corp. 2007, 2009." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xC9BDA" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="9.4.10200.61478" UPTO_BIN_PRODUCT_VERSION="9.4.10200.61478" LINK_DATE="06/22/2009 05:14:56" UPTO_LINK_DATE="06/22/2009 05:14:56" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="ssl\importsslcert.exe" SIZE="131072" CHECKSUM="0xA6C90208" BIN_FILE_VERSION="9.4.10200.61478" BIN_PRODUCT_VERSION="9.4.10200.61478" PRODUCT_VERSION="9.4.10200.61478" FILE_DESCRIPTION="importsslcert" COMPANY_NAME="Cognos ULC." PRODUCT_NAME="importsslcert" FILE_VERSION="9.4.10200.61478" ORIGINAL_FILENAME="importsslcert.exe" INTERNAL_NAME="importsslcert" LEGAL_COPYRIGHT="© Copyright IBM Corp. 2007, 2009." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x2749B" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="9.4.10200.61478" UPTO_BIN_PRODUCT_VERSION="9.4.10200.61478" LINK_DATE="06/22/2009 05:13:40" UPTO_LINK_DATE="06/22/2009 05:13:40" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="kernel32.dll" SIZE="1038336" CHECKSUM="0x7EFD9E0D" BIN_FILE_VERSION="5.2.3790.4480" BIN_PRODUCT_VERSION="5.2.3790.4480" PRODUCT_VERSION="5.2.3790.4480" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.2.3790.4480 (srv03_sp2_gdr.090321-1244)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x101B44" LINKER_VERSION="0x50002" UPTO_BIN_FILE_VERSION="5.2.3790.4480" UPTO_BIN_PRODUCT_VERSION="5.2.3790.4480" LINK_DATE="03/21/2009 17:08:26" UPTO_LINK_DATE="03/21/2009 17:08:26" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
</DATABASE>

Server=watson.microsoft.com
UI LCID=1033
Flags=1672018
Brand=WINDOWS
TitleName=tm1sd Application
DigPidRegPath=HKLM\Software\Microsoft\Windows NT\CurrentVersion\DigitalProductId
ErrorText=This error occurred on 13/10/2009 at 4:25:56 p.m..
HeaderText=tm1sd Application encountered a problem and needed to close.
Stage1URL=/StageOne/tm1sd_exe/9_4_10200_61478/tm1sd_exe/9_4_10200_61478/000097c3.htm
Stage2URL=/dw/stagetwo.asp?szAppName=tm1sd.exe&szAppVer=9.4.10200.61478&szModName=tm1sd.exe&szModVer=9.4.10200.61478&offset=000097c3
DataFiles=C:\DOCUME~1\CMFPAU~1\LOCALS~1\Temp\1\WER9d0a.dir00\tm1sd.exe.mdmp|C:\DOCUME~1\CMFPAU~1\LOCALS~1\Temp\1\WER9d0a.dir00\appcompat.txt
Heap=C:\DOCUME~1\CMFPAU~1\LOCALS~1\Temp\1\WER9d0a.dir00\tm1sd.exe.hdmp
ErrorSubPath=tm1sd.exe\9.4.10200.61478\tm1sd.exe\9.4.10200.61478\000097c3
DirectoryDelete=C:\DOCUME~1\CMFPAU~1\LOCALS~1\Temp\1\WER9d0a.dir00


Cheng

Chengooi wrote: I have a question for you from my IT person.
We are in the process of testing 9.4 at the moment but found the server took ages to come back up (start service) once it was brought down (stop service)
My IT person found the following and he has a question as follows:

"There is a service called Error Reporting Service which is a service not required, this is taking up all the CPU and RAM by using a process called svchost.exe.

Is s/he absolutely sure about that? scvhost is a generic application which is used to run services out of .dlls. It can relate to one or more different services, and tracing which one any particular instance of svchost relates to can be a bit tortuous.(It's actually easier under Vista / Server 2008 which offer better visibility of services, but that's academic since neither is supported.) In earlier versions (Server 2003 / Windows XP) you usually have to hit the command line and start poking through the tasklist /svc command as the starting point.

Chengooi wrote: If I change this service start up to Manual then reboot the server, the TM1 Server service will start then stop. We need to find out why this version seems to depend on this service being started. If we can get it so that it does not depend on this service then it can be left stopped and could possibly resolve performance issues"

Can you share some insights about this one?

Cheng

I don't have a 9.4 instance at hand to test it on but I'd be surprised if 9.4 had (or was supposed to have) a dependency on the Error Reporting Service. The only dependency that I know of it having is on the Admin Server. On our 9.1 Web server (Windows Server 2003 Enterprise Edition) we not only have the Error Reporting Service not running, we actually have it set as "Disabled". Obviously this doesn't cause any problems for us because the servers run fine.

That having been said, I know that svchost.exe usually relates to groups of services rather than individual services. The details are stored in the Registry, but it would be inadvisable to go hacking around in there. Although I can't see how, I suppose it's remotely possible that one of the TM1 services got hooked up in an svchost group. No, I really can't see how unless there's some daft change in the design of 9.4 that I'm unaware of. However I'd probably be inclined to go for the sledge hammer approach; completely uninstall TM1 from the server, set the Error Reporting Service to Disabled so that it can't possibly be running when you reinstall, reboot the server and do a clean reinstall of TM1.

Unless anyone else has any better ideas...

I should have also mentioned (though it's one of those "taken as read" things) that it's worth checking both the TM1 log files as well as the Windows system log files... though if it's a Dr. Watson crash (as per the logs that you later added) I doubt that there will be anything there. Worth a look though.

Indeed it ( log) has helped.

Thanks Alan