TM1 Forum

Hi everyone,

I just wondered if anyone here has experienced this problem and found a solution. When using MSTSC in the past I have been able to go to a command prompt on my local machine and type 'MSTSC /span'. This would give me the ability to stretch the remote desktop across multiple monitors. However, I'm unable to get this to work when remoting onto IBM's own planning analytics cloud server. The session is successful in getting onto the server, but I just cannot get it to span more than one screen.

Any help appreciated. Thanks.

HI Tom,
I have my connections saved to .RDP files and use these to connect.
If I tick "use all my monitors for the remote session" on the display tab, it does indeed spread across my monitors.
HTH - and welcome to the forum!

Thanks, it still doesn't work though. I'll speak to our IT department as maybe it's a company thing rather than IBM policy.

This article may help.
FYI my setup is 3 monitors and I had the RDP session on all three. Have not tried the other options to limit to 2 specific monitors etc.

Thanks, I just tried that but to no avail. It must be something our IT department have restricted. Appreciate your help.

I wonder if I've got too many monitors and it's getting confused. I've got 5 (3 landscape, 2 portrait), plus the laptop screen.

Tom Sugden wrote: ↑Fri Oct 29, 2021 12:23 pm Thanks, I just tried that but to no avail. It must be something our IT department have restricted. Appreciate your help.

I wonder if I've got too many monitors and it's getting confused. I've got 5 (3 landscape, 2 portrait), plus the laptop screen.

Unless you are a trader that sounds a bit excessive