TM1 Forum

Hi All,
Some of our users are facing an issue on contributor browser grids - both IE and Chrome. After the contributor grid opens, when the user maximizes or drags to make it larger, the browser does not respond. We found that on hitting F5 - it refreshed and the browser works. This is a work around but am looking for a fix. Has anyone found a solution?

PA - 2.0.4 version
Chrome version - "Version 79.0.3945.117 (Official Build) (64-bit)"
IE Versdion - "11.1039.17763.0"

Please let me know if you have any questions.

Thanks
Paul.

Hi Paul,

Do you have “RecalcOnActivate” option set to Yes in the tm1web config file?
If it's on, it'll be a defect addressed under APAR PH18682, you can either request an IF for this defect or upgrade to PA 2.9.1 (don't think it's out yet).
Disabling this option will make this freezing way less frequent, but views and websheets won't be recalculated when you switch between tabs, so it can present a change management / user experience issue.

Cheers,
Y

Thanks Ykud.