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About the PM, Prespective and Architect
Posted: Mon Jan 26, 2015 8:29 am
by Aruis.yu
Hi All:
Currently, I faced a problem. When I open the Architect and refresh the database in TM1, all the databases can be shown on the screen. But it will take a long time to the screen on entering the password unitl it shows the "Not responding".
The PM also found the same issue "Unable to connect to Planning Service."
Re: About the PM, Prespective and Architect
Posted: Mon Jan 26, 2015 1:50 pm
by jim wood
We'll need a little more info than that. For example are you using CAM?
Re: About the PM, Prespective and Architect
Posted: Tue Jan 27, 2015 4:09 am
by Aruis.yu
jim wood wrote:We'll need a little more info than that. For example are you using CAM?
http://www.tm1forum.com/viewtopic.php?f ... ect#p50678
I found my situation is quite similary with this one. I use the cafe to connect to the server and it can be visited(Beacuse I think the cafe authenication is based on the web). But when I use the Perspecitve and PM and Architect it will not pop the entering the passwd screen until it get the error "not responding". I had check with my firewall, all the ports is passed. But when I use the wireshark to catch the package from my client to server. The port like 60xxx always can't establish TCP connection with the server. So I have no idea now.
Re: About the PM, Prespective and Architect
Posted: Tue Jan 27, 2015 1:19 pm
by jim wood
Where are you architect? On your machine or on the server? Have you tried on the server?
Re: About the PM, Prespective and Architect
Posted: Tue Jan 27, 2015 1:20 pm
by jim wood
Are you using DNS long names, short names or the IP address??
Re: About the PM, Prespective and Architect
Posted: Tue Jan 27, 2015 1:20 pm
by jim wood
Which windows server version are you using??
Re: About the PM, Prespective and Architect
Posted: Wed Jan 28, 2015 2:16 am
by Aruis.yu
jim wood wrote:Which windows server version are you using??
Tthe architect on my server works fine. But on the remote machine can't work just as the mention above. I do the test both on DNS long name and IP address still not working. My windows server is 2008R2 and the remote desktop system is win7 enterprise.
Re: About the PM, Prespective and Architect
Posted: Wed Jan 28, 2015 3:38 am
by tomok
How many TM1 server services are you running on your server machine? Did you remember to assign each one a different IP port in the tm1s.cfg?
Re: About the PM, Prespective and Architect
Posted: Wed Jan 28, 2015 4:39 am
by failurehappening
How far away (physically and network hops) is the desktop from the server?
Re: About the PM, Prespective and Architect
Posted: Wed Jan 28, 2015 7:40 am
by Aruis.yu
tomok wrote:How many TM1 server services are you running on your server machine? Did you remember to assign each one a different IP port in the tm1s.cfg?
This is a new environment now. Only one TM1 server one port now. And I had check the port on my local desktop and found that it doesn't establish any listening status with the server.
Re: About the PM, Prespective and Architect
Posted: Wed Jan 28, 2015 7:42 am
by Aruis.yu
failurehappening wrote:How far away (physically and network hops) is the desktop from the server?
The desktop is in office, and the server is in Data Center. Currenly I let the firewall team to extract some log whether there are any package pass the firewall.
Re: About the PM, Prespective and Architect
Posted: Wed Jan 28, 2015 7:56 am
by Aruis.yu
Aruis.yu wrote:failurehappening wrote:How far away (physically and network hops) is the desktop from the server?
The desktop is in office, and the server is in Data Center. Currenly I let the firewall team to extract some log whether there are any package pass the firewall.
Unfortunately, it doesn't catch any logs...
Re: About the PM, Prespective and Architect
Posted: Wed Jan 28, 2015 10:35 pm
by failurehappening
Aruis.yu wrote:failurehappening wrote:How far away (physically and network hops) is the desktop from the server?
The desktop is in office, and the server is in Data Center. Currenly I let the firewall team to extract some log whether there are any package pass the firewall.
Is the Data Center in the same city as you? How far away in km or miles?
If you run the command
how many hops does it take to get from the desktop to the server?
Re: About the PM, Prespective and Architect
Posted: Thu Jan 29, 2015 3:31 am
by Aruis.yu
failurehappening wrote:Is the Data Center in the same city as you? How far away in km or miles?
If you run the command
how many hops does it take to get from the desktop to the server?
The data Center is not very far a away, it is in the same city. And tracert is about 8 steps.
Re: About the PM, Prespective and Architect
Posted: Fri Jan 30, 2015 8:32 am
by Aruis.yu
Maybe I know the reason, but it still need some one who had the experience to help me.
Because maybe it is the firewall port. I only open the port 5495,5498,80,9300,9510,9513,9655,49152~65535,12345~12360. But there must some other invisible ports doesn't catch my eye. So Is there any one know this？
Aruis.yu wrote:failurehappening wrote:Is the Data Center in the same city as you? How far away in km or miles?
If you run the command
how many hops does it take to get from the desktop to the server?
The data Center is not very far a away, it is in the same city. And tracert is about 8 steps.
Re: About the PM, Prespective and Architect
Posted: Fri Jan 30, 2015 11:48 am
by moby91
Aruis.yu wrote:Maybe I know the reason, but it still need some one who had the experience to help me.
Because maybe it is the firewall port. I only open the port 5495,5498,80,9300,9510,9513,9655,49152~65535,12345~12360. But there must some other invisible ports doesn't catch my eye. So Is there any one know this？
Does your list of open TCP ports include the one used by the TM1 server configuration parameter ClientMessagePortNumber ?
What happens when you explicitely set ClientMessagePortNumber to a free TCP port being a member of your list of open TCP ports ?
If you run two or more TM1 instances on the same machine, every TM1 instance must have it's own unique ClientMessagePortNumber.
http://www-01.ibm.com/support/knowledge ... ation.html
TM1 Installation and Configuration Guide 10.2.2
Planning your Cognos TM1 installation >
Default installation values
http://www-01.ibm.com/support/knowledge ... rtNumber_1
TM1 Installation and Configuration Guide 10.2.2
The Tm1s.cfg Server Configuration File > Parameters in the Tm1s.cfg File >
ClientMessagePortNumber
Re: About the PM, Prespective and Architect
Posted: Fri Jan 30, 2015 2:28 pm
by BrianL
Also see
http://www-01.ibm.com/support/docview.w ... wg21459257.
Make sure whatever PortNumber is set to in your tm1s.cfg is open through the firewall.
Re: About the PM, Prespective and Architect
Posted: Tue Feb 10, 2015 2:24 am
by Aruis.yu
Thanks. But actually in the final. The reason is not the port issue. It is a parameter in the .cfg need to config which is "IP ADDRESS".