TM1 Forum

Hi all!

I've got strange problem with starting TM1 Application server through IBM Cognos Configuration. It started after I've decided to restart TM1WEB. Several months everything was ok, no problems at all. But now when I click right button on TM1 Application Server in Cognos Configuration and then "Start", there is an error. It says that applixca and tm1ca_v2 aliases are already exist.

I googled about it, but all I've found is the problem with Operations console in 10.1. It's a little bit similar. There is a file cacerts in C:\Program Files\ibm\cognos\tm1_64\bin64\jre\7.0\lib\security that holds all certificates. I think my error occurs when Cognos tries to update it, adding the certificate from C:\Program Files\ibm\cognos\tm1_64\bin64\ssl. So I've decided to manually delete these certificate aliases from it using keytool. I've deleted them from cacerts and restarted TM1 Application, it gave me another error saying that it's adding these certificates to this file. After another "restart" I've got the same error when "alias already exists"

I reinstalled the whole TM1 several times, deleting all the foldres, but this error keeps occuring.

Could anyone say what's wrong with this and what should I do?

Here's log from IBM Cognos Configuration:

[Start]
[ ERROR ] Using JVM: C:\Program Files\ibm\cognos\tm1_64\bin64\jre\7.0\bin\j9vm\jvm.dll
BINARY_PATH_NAME : "C:\Program Files\ibm\cognos\tm1_64\tomcat\bin\tomcat6.exe" //RS//pmpsvc
The service "pmpsvc" is registered
errorlevel 0 exit 0
Using JVM: C:\Program Files\ibm\cognos\tm1_64\bin64\jre\7.0\bin\j9vm\jvm.dll
?????? keytool: java.lang.Exception: ?????????? ?? ????????????, ????????? <applixca> ??? ??????????
?????? keytool: java.lang.Exception: ?????????? ?? ????????????, ????????? <tm1ca_v2> ??? ??????????
Updating the service "pmpsvc" ...
errorlevel before exit script 6
Using JVM: C:\Program Files\ibm\cognos\tm1_64\bin64\jre\7.0\bin\j9vm\jvm.dll
Clearing caches ...
Starting the service "pmpsvc" ...
The IBM Cognos TM1 Application Server service is starting.
errorlevel 1 exit 1
The IBM Cognos TM1 Application Server service could not be started.

A service specific error occurred: 0.

More help is available by typing NET HELPMSG 3547.

The problem is solved!

It wasn't because of certificate aliases. In windows logs there was error said that -Xms parameter couldn't be smaller than -Xms. It's kinda strange because I haven't changed them at all. So I've made them the same trough tomcat6w.exe //ES//pmpsvc

Hi can you provide a bit more info on your fix?? I'm having the same issue after a normal power cycle and now tm1 application server would not start (all tm1 admin and server instances start up with no issues)

Is the issue resolved? Any workarounds?

Thanks,
Yuvaraj.

I have met this situation, sometimes reinstalling TM1 can resolve it, but sometimes when I reinstall TM1 it still happens.I have not got the resolution by now.