Runtime Error in Excel 2010
Posted: Tue Jul 22, 2014 7:17 pm
We have a user who enables the TM1P.xla add-in for Excel 2010. The issue we are running into is that when this user opens an Excel spreadsheet that was an attachment in Outlook, they receive a VB Runtime error of "Method 'Onkey' of object'_Application' failed" once the spreadsheet comes up. I pinpointed it to the add-in because when this add-in is disabled he does not receive the error.
The really weird thing is he only receives this error when he opens the spreadsheet from Outlook. If he opens a spreadsheet that is stored locally or on a shared drive, this error does not occur even when the tm1p.xla add-in is enabled.
Any thoughts on what may be happening or how to resolve this? I am at a stand still at this point.
We are running Windows 7
Microsoft Office 2010
Cognos Express 10.2.1 w/Xcelerator
Thank you in advance!
The really weird thing is he only receives this error when he opens the spreadsheet from Outlook. If he opens a spreadsheet that is stored locally or on a shared drive, this error does not occur even when the tm1p.xla add-in is enabled.
Any thoughts on what may be happening or how to resolve this? I am at a stand still at this point.
We are running Windows 7
Microsoft Office 2010
Cognos Express 10.2.1 w/Xcelerator
Thank you in advance!