CAFE - COM Addin disappearance

[RJ!]

Hi All,

Have any of you had issues with your CAFE "IBM Cognos" tab disappearing?

I've got a few of our Users set up on CAFE and able to use it for the last week or so, then this week, the "IGM Cognos" tab has dissappeared & there is nothing I can do to get it back.
We've tried

1. restarting Excel
2. Unselecting the COM addin & reselecting the COM addin
3. Uninstalling the COM addin & reinstalling

Any suggestions?

One user did notice that his Chrome Browser was uninstalled at the approx. time he noticed CAFE not working.

Thanks,

RJ

[RJ!]

Currently have an open ticket with IBM, will update when we have a solution

[RJ!]

We have a sloution for this... Not sure why CAFE installed in this fashion for some users & not others...

1) Open Excel and Go to File -> Options
2) Select “Add-Ins”.
3) Go to “Disabled Application Add-Ins”. ( you need to scroll down. “Disabled Appliation Add-Ins” is in the end.)
4) Select “IBM Cognos Office for Excel 2007/2010” and select “Disabled Items” at Manage and select “Go”.
5) Select IBM Cognos office for Excel 2007/2010 and click Enable.

How simple was that!!