TM1 10.2.2 OpsConsole Issue

[Radhika]

Hello Everyone,

I have installed TM1 10.2.2 on Win 8 64 bit machine, I'm facing below mentioned issues while accessing TM1 OpsConsole when accessing via Google Chrome.

1. Though I provide the Group Name information in Ops Configuration still I could see any drop down list for Group in log in page. OpsConsole Logging has only Namespace , User Name and Password.
2. Unable to see the operation group by others, for example in Planning Sample --> Security we have a group 'Admin' I'm part of that group and colleague of min is also part of that group. But whichever Operation Group is created by me is visible only to me, when the other person logs in to OpsConsole he cannot see any Group.
3. In OpsConsole when we right click on TM1Server --> Monitor --> Basic and the select Log to Disk, where these files gets stored on drive.
4.After verifying the admin access when I right click on TM1Server --> Start Performance Monitor, I get a error message 'Performance Monitoring Error' and when I try to look for Performance Statistics , though the server is online , it give a error: Server is offline.
5.When I monitor a TM1 Server, I see a couple of Thread ID's which has User as ??? and state is Run:R, I tried to cancel these threads but it throws an error 'Cannot be cancelled' and I do not have any scheduled chores on the TM1 Server, what are these ??? how can I cancel these.

Please help me to fix the below issues

Thanks,
Radhika

[jim wood]

Have you tried IE rather than Google Chrome. I've experienced issues with Chrome in the past. I haven't moved up to 10.2 yet (due to known issues) so I'm not aware if Chrome is supported. Have yoiu checked the supported software matrix?

Jim.

[declanr]

2/ By "operation group" if you mean the groups you creare in the ops console to group various servers together then I've never found a way to share them as everyone can create their own groupings (I've never tried however.)

5/ The ??? Symbol appears when someone is unsuccessfully trying to sign in (such as if a server is locked by an infinite loop etc and then someone tries to log in)

[Radhika]

@Jim - I tried on IE 8 & IE 9, I faced the same issue. After checking the supported software matrix I logged in via Chrome but still the issue is open.

@declanr - 5/ ??? , when I try to create the thread id's which holds ??? (state:run) , I could not cancel the thread, any idea ..?

Thanks,
Radhika

[rksharmatm1]

3. In OpsConsole when we right click on TM1Server --> Monitor --> Basic and the select Log to Disk, where these files gets stored on drive.
4.After verifying the admin access when I right click on TM1Server --> Start Performance Monitor, I get a error message 'Performance Monitoring Error' and when I try to look for Performance Statistics , though the server is online , it give a error: Server is offline.

Radhika

Some comments, we are not on 10.2.2 yet, but below some findings from 10.1.1. Hope it will be helpful.

3. logs are stored in installation directory as below (assuming TM1 is installed in E: drive, change it accordingly). three types of logs - status, sandbox and sandbox queue. Logs get stored in these folders. E:\TM1\webapps\tm1operationsconsole\UserData\Adminhost\OpsConsole

Adminhost parameter can be updated/changed in OpsConfig file in below path --- E:\TM1\webapps\tm1operationsconsole\WEB-INF\configuration

Best Regards,
Ravikant

[Radhika]

Hi Ravi,

In 10.2.2 , we could not see the configuration file under WEB-INF. Instead it will be in E:\Apps\ibm\cognos\tm1_64\bin64\opsconsoledata
But though I modify the Adminhost Name from 'localhost' to 'Valid Name' , still in the log in page it displays loclahost\Server Name

Thanks,
Radhika