TM1 Forum

I'm stumped trying to get the web component of CX 10.2 to work using native TM1 security. I installed Xcelerator and was able to get the CXMD service up and running without any problems. I can log in with Architect and the Xcelerator add-in using the native TM1 security. However, whenever I launch the TM1 web component, the dialog box for logging in only shows boxes for User Name and Password. The boxes for Admin Host and Server Name are there for a split second and then disappear. In the tm1web_config.xml file those keys are blank so I should be prompted for them. The result of this is that I can't log in. If I enter the TM1 user name and it's password in the field it comes back with "Logon failed, please try again".

I have installed TM1 10.2 several times and the web component works fine out of the box. I don't know why the CX version would be different. To top matters off, the stupid instructions online for CX TM1Web is just a cut and paste from TM1, even though it is different. For example, the install paths are different and the URL for TM1 is \\Servername:9510\tm1web, while for CX is \\ServerName:19300\tm1web.

Does anyone have any ideas? It looks like it is assuming I am using CAM security but I'm not, the IntegratedSecurityMode is set to 1.

Using CX 10.2 I likewise get the adminhost and server box disappear after a quick flash but then I can log in using native authentication without any hassle.

Have you made any changes to your web config file (which I forget the name of now since that has changed.) If so could you post the contents of it?

The only other thing I have changed is explicitly setting 19300 to an open port on the server (but I would assume if that hadn't been done you wouldn't get the initial screen anyway and also that you have probably tried it on the same box as the install.)

Thanks for the response. I didn't change anything in the tm1web_config.xml file so it's just the default. Also, I am running the browser on the same machine that CX services are being run on. I am able to run the Cognos Express Manager from the browser but CAN NOT run the new TM1 Ops Console program that comes with CX. I was thinking that was just a coincidence but maybe it's related to the same thing that's keeping me from being able to log in to TM1Web. I think it has something to do with the AdminHost program but that's just a hunch, even though I can use Architect off that Admin Host with no problems.

Definitely sounds buggish to me. I'm sure it's just teaching my gran to suck eggs but i'd do a full blast uninstall/reinstall and if it still persists go through the tedium of logging a call with IBM.

Update:

As it turns out, TM1Web is a little finickier since they've gone Java. Changes to the web configuration file (tm1web_config.xml in 10.2), no longer take effect immediately. You have to recycle the Cognos Express Service (not the ICAS service, but the actual Cognos Express Service) before it will take effect. I had renamed the ICAS server to be something other than CXMD and updated the web config file. After I recycled the Cognos Express service I was able to log in. Don't know why I didn't try this first.