TM1 Web unavailable in TM1 10.2.2

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santhosh19830
Posts: 1
Joined: Tue Feb 16, 2016 7:13 pm
OLAP Product: Tm1
Version: Tm1 10.2.2
Excel Version: Excel 2008

TM1 Web unavailable in TM1 10.2.2

Post by santhosh19830 »

Hello All,
We have had issues with the tomcat(pmpsvc) being going to hung state and makes the TM1web unavailable.
Though the service shows as running status, We have to restart the tomcat(pmpsvc) from services.msc to make the TM1 web available.
When we check the tomcat logs under E:\Program Files\ibm\cognos\tm10.2.2_64\webapps\pmpsvc\WEB-INF\logs in file pmpsvc no information are logged.
Any idea how to fix this issue or whats making this issue?
babytiger
Posts: 78
Joined: Wed Jul 31, 2013 4:32 am
OLAP Product: Cognos TM1, EP, Analyst
Version: 10.2.2
Excel Version: 2013
Location: Sydney AU

Re: TM1 Web unavailable in TM1 10.2.2

Post by babytiger »

What's the memory assigned to tomcat? Is there any windows log?
MK
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