One of our offshore users is accessing TM1 via Citrix. When she tries to download an Excel report from the Applications folder she gets an error "File or Path Not Found". Anyone know what this is and how to resolve it?
Cheers,
Martin
File or Path Not Found
-
Martin Ryan
- Site Admin
- Posts: 1989
- Joined: Sat May 10, 2008 9:08 am
- OLAP Product: TM1
- Version: 10.1
- Excel Version: 2010
- Location: Wellington, New Zealand
- Contact:
File or Path Not Found
Please do not send technical questions via private message or email. Post them in the forum where you'll probably get a faster reply, and everyone can benefit from the answers.
Jodi Ryan Family Lawyer
Jodi Ryan Family Lawyer
-
Alan Kirk
- Site Admin
- Posts: 6644
- Joined: Sun May 11, 2008 2:30 am
- OLAP Product: TM1
- Version: PA2.0.9.18 Classic NO PAW!
- Excel Version: 2013 and Office 365
- Location: Sydney, Australia
- Contact:
Re: File or Path Not Found
I can't test this on Citrix at the moment, but it looks like when an application file is downloaded it goes to the path defined by the environment variable %Temp%. (You can find what this path is defined as by entering it in some incarnation of Windows Explorer, including the File Open or File Save As dialogs in Excel.) I'd be looking to see that the path is valid and that the user has permissions to it.Martin Ryan wrote:One of our offshore users is accessing TM1 via Citrix. When she tries to download an Excel report from the Applications folder she gets an error "File or Path Not Found". Anyone know what this is and how to resolve it?
"To them, equipment failure is terrifying. To me, it’s 'Tuesday.' "
-----------
Before posting, please check the documentation, the FAQ, the Search function and FOR THE LOVE OF GLUB the Request Guidelines.
-----------
Before posting, please check the documentation, the FAQ, the Search function and FOR THE LOVE OF GLUB the Request Guidelines.