Image not rendering in 10.2 web

[JamiseBondi]

Hi All,

Since our upgrade to 10.2 I've noticed that a small percentage of our websheets display an icon like this

incorrect image

broken image.png (871 Bytes) Viewed 10125 times

I have tried deleting and re-pasting the original image but can't seem to get the (company) logo or any image for that matter, to appear in the web on the same sheet in this workbook.
This is only prevalent in 10.2, in 10.1 these logos/images appeared as expected.
For the purposes of explaining the situation:
workbook name = "Assumption Metrics"
tab names = "Menu", "Planning", "JV"

Even if I paste the logo (that is rendering properly) from "Menu" and paste it multiple times into "JV" each pasted image when viewed in the web shows the broken icon shown above. I've tried with different images with the same result - can't get any image to render the web for this specific tab in the workbook.
There are about 6 workbooks that have these problematic tabs that don't render images.
Does anyone have any input on how to go about finding out how to fix this?

many thanks.

[jim wood]

I'm guessing with the move away from IIS the images may need to be in a different location. Have you verified this? Also could it be a file type issue? Have you tried using other image types?

Jim.

[rmackenzie]

There are about 6 workbooks that have these problematic tabs that don't render images.

So you have some workbooks which render images ok, and some that don't? What have you looked at in the problem workbooks that might make them different from the ones that render the images?

[JamiseBondi]

Thanks for the suggestions guys.
I haven't stored the images in a folder location per se. I've just pasted the image directly into the workbook so it resides in the .xlsx file.
Within the same workbook (that has three tabs), I've inserted the same logo stored as jpg, gif, bmp and png and all of these render fine on the first and second tab but none of them render at all on the third tab (of the same workbook). This behaviour occurs in other workbooks as well (about 5% of these problematic workbooks have this behaviour). I've looked for clues in the name manager (excel named ranges) and the web log. The web log is quite cryptic unless you a java guru

[http-80-7] ERROR () com.ibm.cognos.tm1.web.services.TM1Service - Exception Error: null
Stack Trace: java.lang.reflect.InvocationTargetException
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:94)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55)
at java.lang.reflect.Method.invoke(Method.java:619)
at org.directwebremoting.impl.CreatorModule$1.doFilter(CreatorModule.java:229)
at com.ibm.cognos.tm1.web.services.dwr.DwrServiceFilter.doFilter(DwrServiceFilter.java:49)
at org.directwebremoting.impl.CreatorModule$1.doFilter(CreatorModule.java:223)
at com.ibm.cognos.tm1.web.services.dwr.LoggingFilter$1.invoke(LoggingFilter.java:34)
at com.ibm.cognos.tm1.web.services.logging.ServiceLogging.logServiceCall(ServiceLogging.java:33)
at com.ibm.cognos.tm1.web.services.logging.ServiceLogging.monitorCall(ServiceLogging.java:102)
at com.ibm.cognos.tm1.web.services.dwr.LoggingFilter.doFilter(LoggingFilter.java:32)
at org.directwebremoting.impl.CreatorModule$1.doFilter(CreatorModule.java:223)
at org.directwebremoting.impl.CreatorModule.executeMethod(CreatorModule.java:241)
at org.directwebremoting.impl.DefaultRemoter.execute(DefaultRemoter.java:379)
at org.directwebremoting.impl.DefaultRemoter.execute(DefaultRemoter.java:332)
at org.directwebremoting.dwrp.BaseCallHandler.handle(BaseCallHandler.java:104)
at org.directwebremoting.servlet.UrlProcessor.handle(UrlProcessor.java:120)
at org.directwebremoting.servlet.DwrServlet.doPost(DwrServlet.java:141)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:643)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:723)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.ibm.cognos.tm1.web.ResponseHeaderFilter.doFilter(ResponseHeaderFilter.java:40)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.ibm.cognos.tm1.web.GzipFilter.doFilter(GzipFilter.java:56)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:861)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:606)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
at java.lang.Thread.run(Thread.java:795)
Caused by: com.ibm.cognos.tm1.web.session.SessionNotFoundException: TM1ServerSession ff303446-6fbb-49ef-8507-8e84bf1ed04f not found
at com.ibm.cognos.tm1.web.session.TM1WebSession.getTM1ServerSession(TM1WebSession.java:61)
at com.ibm.cognos.tm1.web.services.TM1AppService.getServerSession(TM1AppService.java:650)
at com.ibm.cognos.tm1.web.services.TM1AppService.getServerTree(TM1AppService.java:416)
at com.ibm.cognos.tm1.web.services.TM1AppService.refreshNavigationTree(TM1AppService.java:381)
at com.ibm.cognos.tm1.web.services.TM1Service.refreshNavigationTree(TM1Service.java:232)


Thanks guys, any pointers are appreciated!

[jim wood]

I'm no java guru sorry. Have you tried raising it with IBM?

Jim.

[JamiseBondi]

Thanks Jim. It's an outstanding PMR with IBM.....

So it's great!! and it's not yet solved...

Thanks though

[JamiseBondi]

Hi guys,

just wanted to share this 'solution':

At present (version 10.2.2 with Fix Pack 1) you cannot have any special characters in the names of the tabs in a workbook. For example, I had the % character in one of the tab names and as a result it would not display any images in that tab when viewed in the web. Hope this helps.

[BariAbdul]

Thanks for sharing the solution.

[tez]

Great, thanks so much JamiseBondi, I was experiencing the same issue in CX 10.2.1.3 when I had a tab name including the "|" character.