Intermittent N6) Client not registered

[jameswebber]

Hi Guys,
I'm using Cognos Express 10 with FP 1 with Active directory authentication and single sign on.
It's working fine but I have an intermittent issue logging into CE. Most of the time SSO works and passes the user straight through.
All they need to do is select the CXMD TM1 server.

But every now and then the user gets an error message N6) Client not registered they then can't log in.
I have checked and they are not logged in tm1 top or on citrix
I haven't be able to track down exactly the steps that is causing this but it is happening for a number of my users, But not every time they log in.

I have seen PK98977
http://www-01.ibm.com/support/docview.w ... wg1PK98977
And as IBM suggest

choosing "Logon As..." works fine

.
But the PMR recommends upgrading to in 9.5.1.. I'm already on the equivalent of TM1 10.1.

Anyone else got this issue?

I'm going to try changing the ClientPingCAMPassport to 110 in the tm1s.cfg file.

[mvaspal]

Hi James

It occurred sometimes at us but we could work around this with Logon As (we did not set up SSO). I have never been able to trace this back to any certain reason and could never constantly reproduce it.

But the PMR recommends upgrading to in 9.5.1..

We used to have a bug in Cognos Planning 8.3, IBM Support recommendation was to upgrade to 8.4...the bug is still there even with 10.1. I am not really convinced every time that an upgrade would fix a bug even if IBM recommends doing so.

Matyas

[jameswebber]

Thank Matyas,
Good to know I'm not alone.

[sh226]

Hi all,
I had the same issue with one of my client. It looks like if the client does not disconnect properly and next time when client tries to log in again on the same instance but server security shows the client is already "Active" and Gives message N6) Client not registered.
Here is what I did.....
1. Log in to Server as Admin
2. Right click on server name (CXMD in my case) and select Server Manager.
3. Disconnect required Client from Server Manager.
4. Log back in to Client Machine and it Worked...

Thanks

[jameswebber]

Actually I have this error raised with me for a long time. I', assuming its fixed by CE 10 SP 1 rather than the interim fix pack.

[Jodha]

I am on 10.2.2 i am still facing same issue .Manually deleted and added user back to server it worked . I want to check if there is any other work around apart from deleting and adding user back .