TM1 v 10.1.1 - Microsoft Visual Basic Error Msg

[jadawson50]

Hello,

I have install IBM Cognos TM1 version 10.1.1 client locally on a Laptop with Windows 7 Pro (32bit O/S, 4GB ram, 500GB HDD, Office 2007 with SP3, local user account is part of the Administrator Group) when I launch IBm Cognos Perspective application I get the following error msg within Excel 2007. ( I have uninstalled, re-installed the TM1 Client v10.1.1 again, same issue)

"System Error &H80040411 (-2147221231) Classfactory cannot supply requested Class" then I press the ok button, then get the next following error message "Out of Memory" has any seen this before ? and is there any resolution for the error messages.

I tried install the TM1 v10.1.1 on a Windows XP desktop and received the same error message.

Note: I did get it to install on another Windows 7 pro laptop and prespective worked like a charm, but then any other installations i have completed and run the Perspective application, i get the above two error messagaes in Excel 2007.

thanks

John

[declanr]

http://www-01.ibm.com/support/docview.w ... wg21573661

[jadawson50]

That didn't work, still getting the same error message. Only thing left to do, is backup up all the users data and reformat the user laptop and re-install everything. I don't want to do that if possible.