TM1 Operations Console: None of the servers are contactible

[andre lie]

Hi all,

I am running TM1 10.1 on Windows. I tried to start tm1 operations console. When I choose adminhost and move to the servername, a message 'None of the servers are contactible" appears, despite the fact that I have added certificates to JRE keystore

I have tried restarting the tomcat server, restarting application server from cognos configuration and changing opsconfig.xml, once adding that certificates

Any other thing that I miss?

Regards
Andre

[Steve Vincent]

i commented on an issue in this thread a while ago - are there client min/max settings in your server config?

[PlanningDev]

Do you have a JAVA_HOME variable set in your environment variables? If you do, is it set to the JRE that was installed with TM1 10.1? Had this problem on a DEV box where another software had setup the JAVA_HOME variable to it's own JRE and when I added the certificates to the cognos JRE it gave me this error. You would either have to change JAVA_HOME or hack the tomcat startup to hardoce the JRE location.

[andre lie]

I do not have client min/max settings in the tm1 configuration file. I do not have JAVA_HOME environment variable either.

I tried to re-add the certificates but got a message: certificates not imported, alias <mykey> already exists. I think the certificates has been successfully added before when I ran "keytool -import -file ... -keystore ... -storepass "changeit" as per TM1 documentation", but somehow the ops console still does not work

If I want to remove the certificates and re-add, what command should i use? I come accross a command keytool -delete -alias mydomain -keystore keystore.jks. In that case, what alias that I should use?

thanks

[Steve Vincent]

Never tried to remove a key so i'm not really sure. Are you able to install 10.1 server and client on a single machine and test it that way? Assuming you have done all the other stuff like adding a user / group and defining that in the web config as per the instructions then i'm not sure what else it could be. Sounds like it might be worth raising with IBM.

[Andy Key]

To use the -delete option, just use the same method that you used for -import, but miss out the -file section

Code: Select all

keytool -delete -keystore "C:\Program Files\ibm\cognos\TM1_64\bin64\jre\6.0\lib\security\cacerts" -storepass "changeit"

[moby91]

Are you using a 64-bit version of TM1 on a 64-bit version of Windows ?

If so, did you to add the certificates to the bin64 folder as outlined by the IBM Technote 1585781 ?


http://www-304.ibm.com/support/docview. ... wg21585781
TM1 10 Operation Console: None of the servers are contactible

[andre lie]

I have tried deleting the certificate and re-added it but the server is still not contactable.

I use 32 bit TM1 on 32 bit Windows Vista Business SP1. I also use the TM1 installation provided Apache Tomcat.

Regards
Andre

[andre lie]

Hi all,

I managed to install it successfully. I think the error was because I did not run the command prompt as an administrator when adding JRE certificate

Regards
Andre

[roy2087]

Hi,

I am not able to add the certificates in jre keystore.

The command, I am executing in cmd prompt is:-

Keytool -import -file
“C:\Program Files\ibm\cognos\tm1\bin\ssl\applixca.pem”
-keystore
“C:\Program Files\ibm\cognos\tm1\bin\jre\6.0\lib\security\cacerts”
-storepass “changeit”

The error , I am getting is:-

'Keytool' is NOT recognized as an internal or external command.

Regards,
Roy.

[mveldboer]

Hi Roy,

I had the same issue but fixed this by "CD"ing to the folder the keytool is in.

Hope that helps

Mike