Inactive users are also showing active in our TM1 Model

[dilip]

In one of the TM1 Model or Application say HR the users who are not active on that model are showing in Active state..This is also pending with our vendor.

Do anyone of your team has faced this..

[lotsaram]

Define what you mean by "inactive users". Do you mean users who are not logged in to the server but show as connected users associated with a thread in tm1 top / operations console? Or something else?

[dilip]

In our TM1 Model say in HR then In the "}Client and Security" by right Click it shows who all are logged in so the status is Active there.

Active here means the person who is logged in to the server,But actually they are not logged in.

[declanr]

This is pretty common in TM1.

You probably haven't specified a timeout setting (or have a particularly high one) and the users aren't clicking "log out" but instead just exiting excel or whatever interface they are using.

Them being "active" doesn't really mean anything. You are better off using one of the monitoring tools to see whether a user is actually "doing stuff and what not."

[Gabor]

Please check the following parameter "ClientPropertiesSyncInterval" in tm1s.cfg. If it is not available, then 1800 s is taken as default value.
This causes, that some TM1 interfaces do not show real time information for client properties.

[kaazimraza]

Please check the following parameter "ClientPropertiesSyncInterval" in tm1s.cfg. If it is not available, then 1800 s is taken as default value.
This causes, that some TM1 interfaces do not show real time information for client properties.

Is it of any advantage, other than that it gives you visibility of who's logged in? And it would help decide if you can restart the server?

[Gabor]

I would prefer to use TM1 Top for doing a (manual) quick check on a server.
But if a TI needs to know the clients status for example, one option is to evaluate the client properties cube, and then it's good to know how often this cube is updated.