TM1Top Crush

[roei61]

Hi All,

We are using TM1 in version 9.5.2
I'm an admin on the server and I'm using TM1Top.
Now I need to provide TM1Top to some of my users, but when they are trying to open the TM1Top its Immediately closed.
I really think that this problem belongs to permissions problem because we are opening it in the same terminal
More information: I supplied them permissions to the Bin_Client and to the log directory, should I give them more permissions?

Does someone knows how to handle it?

Thanks,
Roei61

[declanr]

I've never tried giving TM1Top to end-users so can't be certain but to hazard a guess, you may need admin rights to the PC in order to be able to run it (e.g. right-click and Run as Admin.)

[!TM1Rules]

Hi,

You could try the following.. With this method you can create a folder with the necessary files to run TM1top, which can then be zipped and distributed to clients as required.

Copy the following folder/files into a new Folder (Name of Folder does not matter)...

1) ssl - Copy ssl folder (if required) from bin or bin64 folder depending on if running 32bit or 64bit
2) log4cxx.dll - File located in bin or bin64 folder depending on if running 32bit or 64bit
3) tm1api.dll - File located in bin or bin64 folder depending on if running 32bit or 64bit
4) tm1lib.dll - File located in bin or bin64 folder depending on if running 32bit or 64bit
5) tm1top.exe - File located in bin or bin64 folder depending on if running 32bit or 64bit
6) tm1top.ini - File located in bin or bin64 folder depending on if running 32bit or 64bit
7) TM1ULibDll.dll - File located in bin or bin64 folder depending on if running 32bit or 64bit

IMPORTANT: Ensure that the following settings in the tm1p.ini folder are correct. Open in notepad/wordpad to update:
adminhost=<tm1 server IP Address> e.g. adminhost=12.34.567.89
servername=<tm1 server name/windows service> e.g. servername=sData


Thanks,
!TM1Rules

[roei61]

Thanks Declaner.
Only administrators on the server can open TM1Top file, even right click and "run as Administrator" is not working.
I had to write a batch that will open the file with a super-user permissions.

[paulsimon]

Hi

I have set up TM1Top for general users in the past. It can let users know when the perceived problems are just because someone else is running a load, rather than the server hanging, etc.

When you start TM1Top are you passing in the name of the TM1Top.ini file?

TM1Top.exe -I <path to \Tm1Top.ini>

The other thing about TM1Top is that the log file given in the .ini should already exist.

The location of the .ini and .log files needs to be accessible to the users, so putting them on a shared drive can be an option.

Regards

Paul Simon

[roei61]

Thanks paulsimon .
this exactly what I did- this was the easiest way