Unable to start TM1 Perspectives 10.2

[hardstep]

Hi Folks,

I'm encountering the old issue of being unable to start TM1 Perspectives on the new 10.2 version (running on Windows 7 64bit with Excel 2010)
I've followed the KB articles...
http://www-01.ibm.com/support/docview.w ... wg27036845
http://www-01.ibm.com/support/docview.w ... wg21608271

By deleting all occurrences of *.EXD from my laptop.
By unregistering and reregistering mscomctl.ocx.
By downloading a later version of mscomctl.cx (dated 16/09/2013) and re-registering.

Alas the same error : Could not load an object because it is not available on this machine is generated everytime I open MS Excel 2010.

Has anyone any other ideas on how to get this working ?.

Cheers
Nick

[declanr]

Nick,

The help docs missed a step from what I remember.

After unregistering the ocx file it still remains in your registry.

• Unregister OCX
• Use regedit to delete corresponding entry/s
• Register OCX

I would tend to also include a reboot when messing around with registry files but I have no reason for doing that other than personal preference.

[ThomasCS]

Hi I'm encountering the same issue in combination of server 2008 R2 and Excel 2007 for TM1 10.2

[hardstep]

Hi Declan

Good point about removing rogue regedit references !.
I went through the registry and removed all references...and rebooted...alas I still get the same error.
Going to log an IBM support case about it and see what happens !.

Cheers
N

[declanr]

Did you delete the following registry file?

HKEY_CLASSES_ROOT => TypeLib => {831FDD16-0C5C-11D2-A9FC-0000F8754DA1} =>2.0





I had some notes scrawled in a text file about when I did this a few months ago, I think thats what solved it.

[hardstep]

Hi Dec

Went through regedit again and looked at that registry tree...I dont have that specific registry reference, but I found similar ones referencing V2.0 versions of MSCOMCTL and deleted them.
Alas - same problem though...didnt seem to make any difference

Nick

[declanr]

Interesting, be good to hear if anyone else facing this with 10.2 has found a solution or if IBM come back with one.

For what it's worth my installation of 10.2 went off without a hitch and my similar error message was on version 10.1.

Also after all the complaining I did about how long it took to install 10.1 as compared to 9.5.2, I should be fair and concede that IBM certainly picked up the pace with 10.2 and all in all I was done in about 10 minutes (not counting the time to watch 10.1.1 uninstall)

[hardstep]

Spoken to IBM and they provided me with a version of MSCOMCTL.OCX known to work.
Looking at the working version (attached) it is : 6.01.9834
The version that failed to work for me was : 6.00.8862

Attached the new / working OCX file compressed.

Kudos to IBM Support here in the UK for a speedy turnaround on resolving this !.

Regards
Nick Waters

[G.Frimen]

similar problem
install upd for TM 10.1.1 and unable to start Persperctives

how repair this ?

[krishnadixit]

Thanks hardstep, now TM1 perspective 10.2 works perfectly fine using new MSCOMCTL.OCX file.

Cheers!!!

[santosh361]

Thanks hardstep , it works !!