TM1 Xcelerator client printer error

[Eugh]

Hi,

I'm logging to TM1 through my desktop using Xcelerator client version 9.5. When log-in to TM1 and try to print I get the following error

Unable to connect the printer. Can any one be able to help with this error?


Thank You,

Eugene

[stephen waters]

I'm logging to TM1 through my desktop using Xcelerator client version 9.5. When log-in to TM1 and try to print I get the following error
Unable to connect the printer.

If you are using Xcelerator client then surely the printing is controlled by your desktop settings and is independent of TM1? Can you normally print from Excel?

[Eugh]

Hi Stephen,

Thank you for replaying.

Yes I can print when I launch excel application without errors, is only when I launch Xcelerator client and try to print I get the error,
I forgot to mention our IT department push the Xcelerator clients through APP V it may be the APP V application is not recognised the printer when is install. Now that I know what is the issue I be chasing our IT department.


Regards,
Eugene