We recently upgraded our TM1 installation (TM1 Build Number: 10.1.00100.24600) and our server hardware. Things were going smoothly until a few days ago when suddenly our Perspectives started taking a really long time to open (1-3 minutes) for our users. I'm unsure of the best way to diagnose this issue so I'm hoping some of you have experienced this in the past.
We kept the same IP Addresses for our new hardware. Our Perspectives client has been updated since the server software was installed. What else should I look into?
Perspectives suddenly having problems opening
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Edward Stuart
- Community Contributor
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- Joined: Tue Nov 01, 2011 10:31 am
- OLAP Product: TM1
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Re: Perspectives suddenly having problems opening
Is your old hardware still listed in your TM1 Options > Admin Host?
Have you installed any windows updates recently?
How long have you been running 10.1.1? What other changes have occurred in your environment?
Have you installed any windows updates recently?
How long have you been running 10.1.1? What other changes have occurred in your environment?
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ChrisF79
- Posts: 52
- Joined: Mon Sep 20, 2010 2:20 pm
- OLAP Product: IBM TM1
- Version: 9.5.1
- Excel Version: 2007 SP2
Re: Perspectives suddenly having problems opening
Funny, but just a few minutes after posting, my colleague found a development server is offline. It seems Perspectives is trying to find that server until it gives up and loads. Taking the server out of the options cleared up the problem for us. I'm surprised this hasn't happened to me in the years of having TM1.