TM1 standard login screen fails to pop up

[harrytm1]

Hi all,

We have recently moved the TM1 server to a VM server. After starting up the Admin service and TM1 instance, we use a client PC to login via WAN. After changing the Admin Host option in the Server Explorer to the IP address of the VM server, we can see the TM1 server name in the Server Explorer. However, after we double-click the server name, the login window does not appear.

We did the same with a remote access login. Same issue.

However, if we login to the VM server via Remote Desktop connection, we are able to login successfully since it is a localhost.

Question: we have checked that all ports are opened e.g. Admin 5495, TCP port 5xxx which is stated in the CFG file and the Client Message Port 5001. What are we missing here?

Please advise. Many thanks!

harry

[hardstep]

Hi Harry
Having a similar problem - couple of questions... what sort of security are you using? TYPE 5 integrated CAM ?.
Nick

[Gabor]

Do you know the following technote?
http://www-01.ibm.com/support/docview.w ... wg21592968

You may get Perspectives to work by entering following line into the .cfg:
IPaddress=T

[David Usherwood]

@gabor,

IPaddress=T

isn't right - the IBM technote says you should specify the actual address eg
IPAddress=10.0.0.5

I spotted this because it reminded me of the issue I raised about connecting to TM1 running under Ubuntu:
http://www.tm1forum.com/viewtopic.php?f=3&t=8222

And yes, it now works. Kind of doubt that Linux will suddenly become the server platform of choice in our customer base, and of course RHEL 5.3 is the only supported environment, but I do feel a certain sense of somewhat pointless achievement

[Gabor]

David,
just search for "IPaddress=T" in this forum.
You will recognize, the entry worked for others as well. Sometimes the TM1 documents do not tell the whole story and this didn't really change over the past 2 decades, right?

[David Usherwood]

I admit, I referred to the IBM docs - mea culpa
In fact, both seem to work. Not impressed.

[harrytm1]

Hi David and Gabor,

Thank you so much for your advice. Using IPAddress=T works! I was initially thrown off by the curveball which is the documentation for IPAdress. It states that to specify the IP Address instead of True/False. Totally failed until I read the next post from Gabor.

harry