Cognos Express and Server 2008 R2

[Stephan]

Environment:
- Windows Server 2008 R2 SP1
- Office 2007 SP1
- Cognos Express 9.5
- IE 8 and Firefox 6
Problem:
- My install has no problems.
- At the end of the installation after clicking, Finish Launch Express Manager i receivce this message:

An error has occurred

Loading runtime handler class: com.ibm.cognos.express.module.xcelerator.XceleratorRuntimeHandler



- When I click OK, nothing happens.
- When I refresh the page, I receive this message:

An error has occurred

Cognos Express is already initialized.



Have anyone encountered this before?

[John Hammond]

Might be your Java version - go to Sun/Oracle's site and update with the latest would be the first thing I would try.

Also IIRC we had to fiddle round with 32bit and 64bit versions to get this to work. Cant remember more than that tho.

[jameswebber]

Is your firewall open for the CE ports on the windows server... I can't remember the error message but this was and issue I had with my 2008 R2 box

[Stephan]

Thanks for the replies. Unfortunately none of this worked.

I got this from someone:

When calling a report trigger from a Web service task, the following error message may appear:
This problem is related to the replacement of the Sun Java™ Runtime Environment (JRE) by IBM Java Runtime Environment (JRE) in this release of IBM® Cognos® Express®.
To avoid this problem, modify the bootstrap_win32.xml file in the install_location\bin directory by adding the following line of code for the spawn element under <process name="catalina"> :
<param condName="${java_vendor}" condValue="IBM">-Xss512k</param>

tried this as well, but still no success.
Any other ideas?

[jameswebber]

Very weird,
Have you installed .net framework on your server also added the server components for it and iis?

If So I would try installing it on another server, failing that download the install files from IBM again.

[Joni]

Has TM1 or an earlier version of Cognos ever been installed on this server? If so, you may need to remove any traces from the registry...

[dumbomichael]

has there been a solution to this? we have the same problem on a brand new server with cognoss express version 10.1.0