[SOLVED]User ID and password is invalid: error

[Anuradha]

Hi,

Need your expertise in helping me resolve this issue.
I have done a fresh installation of TM1 10.1 and when I start the services in IBM Cognos Configuration, I get this below error. Please give me some ideas to resolve this issue incase you have already come across this before. Thanks.
I googled a lot and could not find an answer.

Product : IBM Cognos TM1 version 10.1 on Windows XP 32bit platform

[Validation]
[ ERROR ] CAM-CRP-1064 Unable to process the PKCS #7 data because of an internal error. Unable to request the common symmetric key from the remote content store using the following URI: 'http://localhost:9300/p2pd/servlet/dispatch'. The error returned from the peer was: ''CAM-CRP-1270 The remote client request to obtain a CSK failed. ''
The parameter named 'User ID and password' located in 'TM1 Application Server' is currently invalid.

I have referred following links with similarities in the error msg :-
http://www-01.ibm.com/support/docview.w ... wg21341794
http://www-01.ibm.com/support/docview.w ... wg21347172

..............................................
SOLUTION : I deleted these files csk,encryptkeypair,signkeypair, cogstartup.xml and restarted the server. This helped me resolve the issue.

I thank you all for the timely responses!

Regards,
Anu

[rodrigosborges]

What type of authentication namespace is configured?
LDAP? AD?

[Anuradha]

Its AD.
I also have IBM Cognos 10.1.1 installed on the same single machine. Do you think that might be of any problem?

[EvgenyT]

Perhaps AD configuration is incorrect? Can you attach screenshots of BI portal, as well as IIS setting for cgi-bin please?


Cheers.

Evgeny

[Anuradha]

SOLUTION : I deleted these files csk,encryptkeypair,signkeypair, cogstartup.xml and restarted the server. This helped me resolve the issue.

I thank you all for the timely responses!

Regards,
Anu