Element not seen by user but only buy admin

[AnaRafael]

Hello,

One user has added one element to a certain dimension we are using via a csv file and using a process.
At the end, the user cannot see the element on the dimension.
Myself, as ADMIN, replicated exactly the same steps and it works fine and I can see the element within the dimension.

The interesting part is that this is a recurrent task and we have never faced this issue...

Any idea why this would happen?

Thanks for your help!

Ana

[jim wood]

While this sounds puzzling I'm not 100% sure it's a bug?

[declanr]

... in said TI process does the new element also have its security access created?

I presume your dimension has security on it.

By having access to the TI process any user will be able to run and update the dimension but unless the TI also gives that user access to the element after it is created they will not be able to see it.

[rkaif]

Security might be an issue. Have you checked the security of the new element created?

The other possibility is that the end user may be looking at a static subset and the new element is not part of the Subset. Has the user clicked on the ALL button in the Subset Editor?